https://helpforum.sky.com/t5/Sky-Go/Sky-Go-crashes-when-installing/m-p/5339290#M154667 <P><SPAN>Hi, I’m having a problem with Sky Go on my Windows 11 laptop.</SPAN></P><P><SPAN>Sky Go version: </SPAN><SPAN>26.2.3.0</SPAN></P><P><SPAN>Windows: </SPAN><SPAN>Windows 11 Home, version 25H2</SPAN></P><P><SPAN>OS build: </SPAN><SPAN>26200.7462</SPAN></P><P><SPAN>System: </SPAN><SPAN>64-bit Windows, x64-based processor.</SPAN></P><P><SPAN>Sky Go installs successfully and launches, but after selecting my cookie preferences it closes automatically after approximately 6–8 seconds.</SPAN></P><P><SPAN>Windows Event Viewer records:</SPAN></P><UL><LI><SPAN>Faulting application: </SPAN><SPAN>Sky Go.exe</SPAN></LI></UL><UL><LI><SPAN>Version: </SPAN><SPAN>26.2.3.0</SPAN></LI></UL><UL><LI><SPAN>Faulting module: </SPAN><SPAN>unknown</SPAN></LI></UL><UL><LI><SPAN>Exception code: </SPAN><SPAN>0xc0000005</SPAN></LI><LI><SPAN>Fault offset: </SPAN><SPAN>0x00000000</SPAN></LI></UL><P><SPAN>I have already:</SPAN></P><UL><LI><SPAN>Reinstalled Sky Go from a fresh download.</SPAN></LI></UL><UL><LI><SPAN>Cleared/renamed the Sky Go user-data folder so it created a fresh profile.</SPAN></LI></UL><UL><LI><SPAN>Confirmed the crash still occurs.</SPAN></LI></UL><UL><LI><SPAN>Tried running Sky Go without administrator privileges; this changed the behaviour slightly (it displayed a blue Sky screen for about 10 seconds before closing) but did not resolve the problem.</SPAN></LI></UL><UL><LI><SPAN>Confirmed the laptop is x64, not ARM.</SPAN></LI><LI><SPAN>Checked Windows Security and Event Viewer.</SPAN></LI></UL><P><SPAN>The Sky Go executable is located at:</SPAN></P><P><SPAN>C:\Users[username]\AppData\Roaming\Sky\Sky Go\Sky Go.exe</SPAN></P><P><SPAN>Is there a known issue with </SPAN><SPAN>Sky Go 26.2.3.0 and&nbsp;</SPAN><SPAN>Windows 11 25H2/build 26200.7462</SPAN><SPAN>, &nbsp;and is there a fix?</SPAN></P> Sat, 08 Aug 2026 20:58:30 GMT Jrfc 2026-08-08T20:58:30Z https://helpforum.sky.com/t5/Sky-Go/Sky-Go-crashes-when-installing/m-p/5339290#M154667 <P><SPAN>Hi, I’m having a problem with Sky Go on my Windows 11 laptop.</SPAN></P><P><SPAN>Sky Go version: </SPAN><SPAN>26.2.3.0</SPAN></P><P><SPAN>Windows: </SPAN><SPAN>Windows 11 Home, version 25H2</SPAN></P><P><SPAN>OS build: </SPAN><SPAN>26200.7462</SPAN></P><P><SPAN>System: </SPAN><SPAN>64-bit Windows, x64-based processor.</SPAN></P><P><SPAN>Sky Go installs successfully and launches, but after selecting my cookie preferences it closes automatically after approximately 6–8 seconds.</SPAN></P><P><SPAN>Windows Event Viewer records:</SPAN></P><UL><LI><SPAN>Faulting application: </SPAN><SPAN>Sky Go.exe</SPAN></LI></UL><UL><LI><SPAN>Version: </SPAN><SPAN>26.2.3.0</SPAN></LI></UL><UL><LI><SPAN>Faulting module: </SPAN><SPAN>unknown</SPAN></LI></UL><UL><LI><SPAN>Exception code: </SPAN><SPAN>0xc0000005</SPAN></LI><LI><SPAN>Fault offset: </SPAN><SPAN>0x00000000</SPAN></LI></UL><P><SPAN>I have already:</SPAN></P><UL><LI><SPAN>Reinstalled Sky Go from a fresh download.</SPAN></LI></UL><UL><LI><SPAN>Cleared/renamed the Sky Go user-data folder so it created a fresh profile.</SPAN></LI></UL><UL><LI><SPAN>Confirmed the crash still occurs.</SPAN></LI></UL><UL><LI><SPAN>Tried running Sky Go without administrator privileges; this changed the behaviour slightly (it displayed a blue Sky screen for about 10 seconds before closing) but did not resolve the problem.</SPAN></LI></UL><UL><LI><SPAN>Confirmed the laptop is x64, not ARM.</SPAN></LI><LI><SPAN>Checked Windows Security and Event Viewer.</SPAN></LI></UL><P><SPAN>The Sky Go executable is located at:</SPAN></P><P><SPAN>C:\Users[username]\AppData\Roaming\Sky\Sky Go\Sky Go.exe</SPAN></P><P><SPAN>Is there a known issue with </SPAN><SPAN>Sky Go 26.2.3.0 and&nbsp;</SPAN><SPAN>Windows 11 25H2/build 26200.7462</SPAN><SPAN>, &nbsp;and is there a fix?</SPAN></P> Sat, 08 Aug 2026 20:58:30 GMT https://helpforum.sky.com/t5/Sky-Go/Sky-Go-crashes-when-installing/m-p/5339290#M154667 Jrfc 2026-08-08T20:58:30Z