topic Can’t connect in Sky Go

Can’t connect

Devereaux — Sat, 20 Jun 2026 07:15:42 GMT

Trying to connect mobile to sky go to my sky box keeps saying you are having technical difficulties at this time

Re: Can’t connect

caesarome — Sat, 20 Jun 2026 09:12:14 GMT

@Devereaux

What device are you trying to install the app on ?

if a mobile have you tried both doing this on both WiFi and mobile data ?

Make sure your details are filled out here including your surname:

https://www.sky.com/mydetails/account-info

Then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Can’t connect

Stevegnv1 — Sat, 20 Jun 2026 10:37:01 GMT

Internet went down a couple of days ago. All ok now with the exception of the sky box, we can't connect it to the router. We have tried rebooting the box and router several times, no luck

Re: Can’t connect

TimmyBGood — Sat, 20 Jun 2026 11:03:46 GMT

@Stevegnv1

Sky+ HD, Sky Q or Sky Stream?

You've posted in the Sky Go forum, and that doesn't have a 'box'