topic Re: Error 0-01 on Sky Go app and account link issue in Sky Go

Error 0-01 on Sky Go app and account link issue

TommyMcE_99 — Sat, 30 May 2026 13:38:30 GMT

Hi, I am a new customer in Ireland. When I try to access "Your Products" on my online account dashboard, I get an error saying "Unfortunately we can't process your request online right now."This is breaking my Sky Go app login and giving me Error 0-01 because my account number is unlinked on the backend.Since the chat and phone lines are closed today, could a Community Moderator please escalate this post to the Sky Messaging Team so an advisor can manually stitch my account number to my Sky ID profile over a secure chat link? Thank you!

Re: Error 0-01 on Sky Go app and account link issue

caesarome — Sat, 30 May 2026 15:57:49 GMT

@TommyMcE_99 wrote:

could a Community Moderator please escalate this post to the Sky Messaging Team so an advisor can manually stitch my account number to my Sky ID profile over a secure chat link? Thank you!

Normal one of use Superusers would do this for you but at present there is a fault that is preventing the messaging team on here accessing Sky Ireland accounts.

You say you are a new customer so have you tried linking it as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services