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    <title>topic solved Sky Go for Mac neo 2026 - installation issues in Sky Go</title>
    <link>https://helpforum.sky.com/t5/Sky-Go/solved-Sky-Go-for-Mac-neo-2026-installation-issues/m-p/5282041#M152885</link>
    <description>&lt;P&gt;so just solved the sky go error 001 when trying to insall sky go on my new mac neo -&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;No guarantee it will work for everyone but this is what solved my probem&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Steps&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Uninstalled any old sky go app / installer folders - these were lurking in multiple places the easiest way i knew i had them all was when i tried to find sky go in applications - it wasnt there&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Before i downloaded from sky.com a new file to install - i went to finder / go / go to folder and searched for this ~/library/ApplicationSupport/&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I then deleted anything from Sky go here&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I then installed the zip folder from sky.com for mac - and opened this&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Before i opened the Sky go app in there i right clicked and went to get info and ensured open in rosetta (i had also checked i had rosetta installed on macbook before any of the above)&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;i then opened sky go and it installed and worked first time&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Hope this helps someone&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Sun, 24 May 2026 20:49:17 GMT</pubDate>
    <dc:creator>Sue+Redfern</dc:creator>
    <dc:date>2026-05-24T20:49:17Z</dc:date>
    <item>
      <title>solved Sky Go for Mac neo 2026 - installation issues</title>
      <link>https://helpforum.sky.com/t5/Sky-Go/solved-Sky-Go-for-Mac-neo-2026-installation-issues/m-p/5282041#M152885</link>
      <description>&lt;P&gt;so just solved the sky go error 001 when trying to insall sky go on my new mac neo -&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;No guarantee it will work for everyone but this is what solved my probem&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Steps&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Uninstalled any old sky go app / installer folders - these were lurking in multiple places the easiest way i knew i had them all was when i tried to find sky go in applications - it wasnt there&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Before i downloaded from sky.com a new file to install - i went to finder / go / go to folder and searched for this ~/library/ApplicationSupport/&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I then deleted anything from Sky go here&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I then installed the zip folder from sky.com for mac - and opened this&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Before i opened the Sky go app in there i right clicked and went to get info and ensured open in rosetta (i had also checked i had rosetta installed on macbook before any of the above)&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;i then opened sky go and it installed and worked first time&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Hope this helps someone&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 24 May 2026 20:49:17 GMT</pubDate>
      <guid>https://helpforum.sky.com/t5/Sky-Go/solved-Sky-Go-for-Mac-neo-2026-installation-issues/m-p/5282041#M152885</guid>
      <dc:creator>Sue+Redfern</dc:creator>
      <dc:date>2026-05-24T20:49:17Z</dc:date>
    </item>
    <item>
      <title>Re: solved Sky Go for Mac neo 2026 - installation issues</title>
      <link>https://helpforum.sky.com/t5/Sky-Go/solved-Sky-Go-for-Mac-neo-2026-installation-issues/m-p/5370105#M155399</link>
      <description>&lt;P&gt;Cant find Rosetta on my new macbook or on app store&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 14 Sep 2026 12:55:10 GMT</pubDate>
      <guid>https://helpforum.sky.com/t5/Sky-Go/solved-Sky-Go-for-Mac-neo-2026-installation-issues/m-p/5370105#M155399</guid>
      <dc:creator>123hillbilly</dc:creator>
      <dc:date>2026-09-14T12:55:10Z</dc:date>
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