topic Re: error message when installing sky go app onto my laptop in Sky Go

error message when installing sky go app onto my laptop

Cracker2903 — Sun, 10 May 2026 08:00:31 GMT

Error message reads as follows:

C:\Users\abcde\AppData\Roaming\Sky\Sky Go\ffmpeg.dll

An error occurred while trying to replace the existing file:

DeleteFile failed: code 5

Access is denied

Click Retry to try again , Ignore to skip this file (not recommended) or Abort to cancel installation.

I cannot get past this point.

caesarome — Sun, 10 May 2026 08:42:57 GMT

Try fully uninstalling the app as per this:

Cracker2903 — Sun, 10 May 2026 10:59:43 GMT

thanks i'll try that now