topic Re: Remove someone from Sky Go in Sky Go

Remove someone from Sky Go

hanrurn — Sat, 09 May 2026 21:27:32 GMT

I have followed all of the steps recommended by Sky to remove someone using my Sky Go account.

Have changed my password several times and removed their device, but obviously password etc are saved on their device and they are not asked for the new password, meaning they can keep using my account.

How do I fix this??

Re: Remove someone from Sky Go

caesarome — Sat, 09 May 2026 21:40:32 GMT

@hanrurn

Give this a try, step by step as Sky Go is mentioned after the password reset part:

https://www.sky.com/help/articles/sky-go-fix-someone-is-using-my-account

Re: Remove someone from Sky Go

danseno — Sat, 09 May 2026 21:45:41 GMT

I have exactly the same issue. The 'manage apps' or 'authorisation' pages don't exist anymore. Changing the password does not work as I have already done that previously, it doesn't force a logout. If you don't have this feature and infrastructure in 2026 I seriously doubt your cyber security ability.

Re: Remove someone from Sky Go

danseno — Sat, 09 May 2026 21:46:51 GMT

This does not work. There is no 'do you have apps?' Or 'manage your apps' section.

Re: Remove someone from Sky Go

caesarome — Sat, 09 May 2026 21:48:47 GMT

@danseno wrote:

If you don't have this feature and infrastructure in 2026 I seriously doubt your cyber security ability.

As you can see I do not work for Sky as this is a place where customers help each other.

Re: Remove someone from Sky Go

danseno — Sat, 09 May 2026 21:55:43 GMT

I know, thank you. It clearly says you are not a Sky employee. We posted at the same time so I hadn't seen your response. My beef is with Sky!

Re: Remove someone from Sky Go

caesarome — Sat, 09 May 2026 21:59:08 GMT

No problem, I have fed this back to Sky in a private forum, so we will have to see what happens over the coming weeks.

Re: Remove someone from Sky Go

hanrurn — Sat, 09 May 2026 22:10:04 GMT

Thanks for responding. I have tried this too but the option of selecting 'do you have apps' and 'manage apps' does not exist anywhere. It seems Sky needs to update their advice. Very frustrating it doesn't seem to be an easy fix!

Re: Remove someone from Sky Go

danseno — Sat, 09 May 2026 22:49:46 GMT

Nothing ever is with Sky. Still I remain a customer many years later. It's good, when it's good, but when it's not it's awful.
a private forum? I will be ringing them tomorrow as this is a security issue which they should easily be able to solve

Re: Remove someone from Sky Go

danseno — Sun, 10 May 2026 12:20:37 GMT

Hi Hanrurn

2 hours on the phone to Sky. 6 or 7 agents. Technical team, Skygo team, retentions, loyalty. Blind transfers. Nobody could solve it. I eventually spoke to a lovely Scottish lady in the loyalty team who will speak to various departments tomorrow to see what they can do. She was empathetic and friendly - shame about the other 6.
I'll update you when she gets back to me.

Re: Remove someone from Sky Go

hanrurn — Sun, 10 May 2026 12:24:50 GMT

I have also spoken with Sky today. Went round in circles. Eventually told to reset my email for my Sky account, but the operator could not tell me whether that would force a log out for the device I want removed my account.

Re: Remove someone from Sky Go

danseno — Sun, 10 May 2026 13:03:00 GMT

It doesn't. I've asked them to remove ALL devices so I can check it works. They said they removed them but I could still just open the app on my phone and tablet so obviously didn't work. Will let you know if I get a solution.

Re: Remove someone from Sky Go

danseno — Tue, 12 May 2026 08:09:46 GMT

Useless again. I got this message yesterday -

apologies haven't got anymore information on removing sky go,

can you call back in and speak to sky go app tech, who should be able to fix the problem

regards lynn NoReply

So 2+ hours call isn't enough - I need to ring again.....

Re: Remove someone from Sky Go

CT82 — Thu, 14 May 2026 13:54:23 GMT

I feel your pain! I am in exactly the same situation and despite many hours on live chat, 4 phone calls to 7 different agents (including help from one supervisor!) i'm none the wiser!

Its clear they have no control over their software, which is worrying!

I've had a complain open now for several days which nobody is taking seriously. Infact one agent said "we dont even have a complaints department"!

I have tried the lot, resetting passwords countless times, removing devices, de-authorisng devices, de-authorisng tokens, I even have my account removed from their system, and yet I can still access live content from my iPhone (with the account that no longer exists!!)

I'm half tempted to raise a Subject Access Request to see what data they do hold, as my account must exist if its allowing users to view live content from their phones!?

I susepct my only option is to cancel Sky, well, cancel my direct debit and await the phone call, they'll soon want to listen then!!

Cheers