topic Re: Can't load Sky Go on new MacBook in Sky Go

Can't load Sky Go on new MacBook

laura_scott — Wed, 29 Apr 2026 19:57:18 GMT

Hello, I've recently bought a new MacBook Pro and am unable to access Sky Go.

I can download the install, and install the app. But when I try to load it I'm met with a (001) error code asking me to try again - which doesn't work.

I've removed devices on my account so there should be space for my new laptop to access Sky Go, but it doesn't work.

Any help much appreciated. Thank you

Re: Can't load Sky Go on new MacBook

Brill+Gill — Thu, 30 Apr 2026 08:27:48 GMT

Hi @laura_scott, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Can't load Sky Go on new MacBook

laura_scott — Tue, 05 May 2026 08:08:41 GMT

Hi, this still hasn't been resolved. Please could you start another chat? Thanks

Re: Can't load Sky Go on new MacBook

Danz994 — Tue, 05 May 2026 09:25:41 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141