topic Re: Remote record not working with Sky Go App in Sky Go

Remote record not working with Sky Go App

Jonn0 — Sat, 25 Apr 2026 16:52:52 GMT

Whenever I try to record any program from my Sky Go app (Android) I instantly get the error message "Remote record request failed. please try again later". Any ideas?

Re: Remote record not working with Sky Go App

caesarome — Sat, 25 Apr 2026 18:23:09 GMT

@Jonn0

I take it you are a Sky Q customer, if so via the MkySky app is the correct viewing card number shown ?

Re: Remote record not working with Sky Go App

Jonn0 — Sat, 25 Apr 2026 18:35:52 GMT

Yes the viewing card number is correct.

It worked fine until recently and I have not changed anything.

Yes, Sky Q box.

Re: Remote record not working with Sky Go App

caesarome — Sat, 25 Apr 2026 18:49:11 GMT

Does it fail on both Wifi and mobile data ?

Re: Remote record not working with Sky Go App

Jonn0 — Sat, 25 Apr 2026 19:39:51 GMT

Yes, fails on WiFi and mobile data.

Re: Remote record not working with Sky Go App

caesarome — Sat, 25 Apr 2026 21:28:05 GMT

@Jonn0

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Remote record not working with Sky Go App

Jonn0 — Sat, 25 Apr 2026 21:53:26 GMT

Correction, the error message from Sky Go app is "Something went wrong. Record request not sent please try again."

Re: Remote record not working with Sky Go App

spider38 — Sun, 26 Apr 2026 08:05:24 GMT

I am seeing the same issue, Android tablet (Samsung Galaxy Tab A), have previously been able to send requests to record programmes from the Sky Go app to my Sky Q box but no longer. I don't have multiscreen so was never able to watch recorded programmes on my tablet but found the ability to set up recordings from the tablet invaluable.

Re: Remote record not working with Sky Go App

Danz994 — Sun, 26 Apr 2026 09:18:56 GMT

Good Morning @caesarome Thanks for making us aware of this. I'll send @Jonn0 an invite now and we can assist further. Thanks, Danielle

Re: Remote record not working with Sky Go App

Tarrawack — Sun, 26 Apr 2026 17:01:00 GMT

Same issue. Nothing changed, everything checked, was working fine until couple days ago.

I can watch via Sky Go but can't record.

How can I be included in the solution please?

Re: Remote record not working with Sky Go App

LJB-C — Sun, 26 Apr 2026 17:16:32 GMT

Hi there @Tarrawack, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Remote record request failed. please try again later".

Dak51 — Sun, 26 Apr 2026 18:19:17 GMT

I cannot set record remotely via Sky Go on my phone. Why?

Re: Remote record request failed. please try again later".

caesarome — Sun, 26 Apr 2026 18:21:34 GMT

@Dak51

Has it been working up to now ?

Re: Remote record not working with Sky Go App

Jonn0 — Sun, 26 Apr 2026 18:53:26 GMT

Nothing suggested on the chat or when I spoke to an advisor has helped, I still have the issue as do others. Please can someone escalate this to the Tech Support team to look into properly, this is not solveable by the end user!

Re: Remote record not working with Sky Go App

caesarome — Sun, 26 Apr 2026 18:54:44 GMT

@Jonn0

Oddly, it is working for me so is the chat still open for you ?

Re: Remote record not working with Sky Go App

Jonn0 — Sun, 26 Apr 2026 21:24:05 GMT

No it's still not working and the chat is still open.

Re: Remote record not working with Sky Go App

caesarome — Sun, 26 Apr 2026 21:30:52 GMT

I don't know what they told you on the chat but as it is still open then you can use it to inform this to them.

Re: Remote record not working with Sky Go App

MD234 — Mon, 27 Apr 2026 13:27:48 GMT

I'm getting the same issue. Was working fine until Friday.

Re: Remote record request failed. please try again later".

MD234 — Tue, 28 Apr 2026 11:26:53 GMT

I'm having the same issue with my phone and tablet.

Re: Remote record request failed. please try again later".

spider38 — Tue, 28 Apr 2026 16:40:48 GMT

See the thread from 25 April 2026 started by JonnO, several others having the same issue. I have managed to set up recordings from the desktop version of Sky Go on my Windows 11 laptop but can't from my Samsung Galaxy Tab A tablet.