topic Re: Invalid postcode when trying to sign in to sky go in Sky Go

Invalid postcode when trying to sign in to sky go

chrismcl1888 — Mon, 27 Apr 2026 13:45:44 GMT

Whenever i try to sign in to sky go i am getting a message saying invalid postcode, this is also happening when i sign in via a desktop. can anyone help please?

Re: Invalid postcode when trying to sign in to sky go

caesarome — Mon, 27 Apr 2026 15:40:54 GMT

@chrismcl1888

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Invalid postcode when trying to sign in to sky go

Jason- — Mon, 27 Apr 2026 16:51:35 GMT

Good Evening @caesarome, thanks for making us aware of @chrismcl1888's issue. We'll drop them an invite now and we can assist them further with this 👍🏻

Thanks, Jason-