topic Re: Cannot install sky go on new mac book air with m5 chip in Sky Go

Cannot install sky go on new mac book air with m5 chip

mark6710 — Sat, 28 Mar 2026 09:53:22 GMT

It seems to download sky go then says installing update. It then goes in to a constant loop of re installing, opening then closing. Re installing, opening, then closing. The only way to then stop it is to remove the installer from downloads.

Re: Cannot install sky go on new mac book air with m5 chip

Brill+Gill — Sun, 29 Mar 2026 08:13:06 GMT

Hi @mark6710, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Cannot install sky go on new mac book air with m5 chip

Wilson15 — Thu, 09 Apr 2026 12:27:43 GMT

Hi I have the same issue. Any help would be appricated, have just bought a new macbook pro m5 chip and can't downlaod sky go

Re: Cannot install sky go on new mac book air with m5 chip

MW648 — Sat, 11 Apr 2026 22:41:27 GMT

Hi,

I am also having the same issue. Could someone please message me about this too?

Thanks!

Re: Cannot install sky go on new mac book air with m5 chip

bridgetellenmcd — Thu, 16 Apr 2026 19:50:46 GMT

Hi, i am having the same issue also. Cant open skygo on. the new apple mac M5.

Can I recieve advice/support on this please?

Bridget

Re: Cannot install sky go on new mac book air with m5 chip

Gatters — Thu, 30 Apr 2026 10:19:26 GMT

Same issue macbook air m5

Re: Cannot install sky go on new mac book air with m5 chip

aliriddle — Sun, 03 May 2026 16:18:37 GMT

Same issue Macbook Air M5. Installer starts, downloads updates, then quits.

Re: Cannot install sky go on new mac book air with m5 chip

aliriddle — Sun, 03 May 2026 16:21:20 GMT

Open Terminal and type softwareupdate --install-rosetta

Sorted it for me

Re: Cannot install sky go on new mac book air with m5 chip

James-uk — Sun, 03 May 2026 16:35:03 GMT

Also on M5 - after running "softwareupdate --install-rosetta" still not working.

installs, saysing chekcing for update and then just come sup with same "We are having problems connecting you. Please try again (001)." error

Re: Cannot install sky go on new mac book air with m5 chip

James-uk — Sun, 03 May 2026 19:05:16 GMT

I gave up and powered up my old intel MacBook pro and got Sky Go to download and install just fine on that. So this is certainly an issue with the M series chipset.....

Sky? any plans to fix this bug?

Re: Cannot install sky go on new mac book air with m5 chip

aliriddle — Sun, 03 May 2026 19:27:09 GMT

The ability to run the app at all runs out with this years MacOS. As support for intel based apps (which it appears the sky go app is) ends with this current version.

So an Apple Silicon version to the app surely must be in development....

Re: Cannot install sky go on new mac book air with m5 chip

James-uk — Mon, 04 May 2026 07:06:45 GMT

Woud be nice if someone from SKY could maybe comment here..... I guess they want people to buy their TVs.... but given Go is a feature of the product set come on SKY please do share your product roadmap........

Re: Cannot install sky go on new mac book air with m5 chip

TimmyBGood — Mon, 04 May 2026 19:58:47 GMT

@James-uk wrote:

come on SKY please do share your product roadmap........

They just don't do that.

Re: Cannot install sky go on new mac book air with m5 chip

Tana — Thu, 07 May 2026 13:19:53 GMT

Read lots of folk having the identical issue, has anyone had a satisfactory solution from Sky? If so can you share please.

Re: Cannot install sky go on new mac book air with m5 chip

aliriddle — Thu, 07 May 2026 13:31:19 GMT

Open Terminal and type softwareupdate --install-rosetta

Sorted it for me