topic Re: Sky Go constantly crashing on Mac in Sky Go

Sky Go constantly crashing on Mac

stevewi — Mon, 03 Feb 2025 20:49:01 GMT

*sigh* another thread about Sky go's relentness instability on Mac.

I'm running an M2 Macbook Air with Sequoia 15.1.1.

Sky Go crashes and closes nearly every 20-30mins (why i even bother to launch it again now, i'll never know.)

I've followed advice from previous threads - uninstalling and installing (all filles) multiple times, rebooting Mac etc etc and the same problem persists.

It's almost laughable how poor this is as a service.

Sort it our please Sky.

Re: Sky Go constantly crashing on Mac

Tom-W19 — Tue, 04 Feb 2025 10:47:31 GMT

Hi @stevewi

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go constantly crashing on Mac

Sky22 — Sun, 16 Feb 2025 15:43:55 GMT

Why does itv x keep crashing

Re: Sky Go constantly crashing on Mac

Annie+UK — Sun, 16 Feb 2025 15:47:31 GMT

@Sky22 wrote:

Why does itv x keep crashing

AFAIK ITVX ia an app and not Sky GO

Re: Sky Go constantly crashing on Mac

IMD16 — Sun, 16 Feb 2025 18:28:38 GMT

I am also having this issue and have been having it for months. Did you get a fix for it?

Re: Sky Go constantly crashing on Mac

18Miguel70 — Tue, 10 Jun 2025 22:28:05 GMT

Sky Go was working on my Mac Book Pro until the update today - 10th June 2025. It stopped working on my M2 Mac Studio Months ago. The crashing at Start Up. Just up until you get to select what Cookies you want and then BAM!!!! Its crashed.

I am sick to death of this. I have been into the Library/Application Support/Sky Go/

And then trashed the contents of the folder. Then I have also trashed the whole Sky Go Folder.

I have deleted all the Sky Go content via CleanMyMac and then downloaded the Installer hoping a clean install will do the trick.

So, its 23:06 and I am going to erase with CleanMyMac again all Sky Go content and re-install...

Awful! Truly AWFUL!!!! 23:26 now and I have tried to start up on both my Mac Studio and my MacBook Pro. They both CRASH!!

Deleted the SkyGo folder from Application Support does NOTHING. How can Sky Release an app that is so flawed and flaky it doesnt WORK!

I am complaining tomorrow!

Re: Sky Go constantly crashing on Mac

Wayne868 — Wed, 11 Jun 2025 11:31:37 GMT

Has this been fixed ??

Re: Sky Go constantly crashing on Mac

18Miguel70 — Mon, 16 Jun 2025 15:30:41 GMT

Nope! And I am in the middle of doing a screen recording which I will be posting to YouTube to show how SHOCKINGLY BAD THIS APP IS!!!

Why Sky have NOT Invested in a web portal - Like Discovery+ where users can sign in to watch or stream live TV.

This APP IS THE WORST!!

Re: Sky Go constantly crashing on Mac

18Miguel70 — Tue, 17 Jun 2025 12:40:57 GMT

Here is my email to Satish at Sky Customer Services.
===================================

Hi Satish,

I am going to be making a written complaint to Sky at their HQ.

It’s not good enough. I don’t see how speaking to your Customer Service Team is going to help what is a BIG problem with your AWFUL SKY GO App for Mac.

I have done a recording that shows the App Crashing on my MacBook Pro - and then crashing on my Mac Studio.

It needs to be resolved by your App Development Team. Not your Customer Service Team.

Why you dont have a Web Based Sky Go - Like Netflix, like Paramount+ like BBC iPlayer. But you have this AWFUL App thats not fit for purpose.

Here is the link on Vimeo: LINK TO MY SCREEN RECORDING

This shows it crashing and crashing and crashing on Both Mac’s - there is no sound on the Mac Studio. But you can see it crashing again and again…

This really needs sorting. It’s gone on long enough.

I look forward to hearing from your Sky Go App Developers ASAP!

Thank you

=============================

It is just as well I didnt have my Mic on for the second video on my Mac Studio as I was NOT HAPPY! Also notice the install in a DOOM LOOP!!

It starts the install, then says it needs to quit the install to install the install!!!!!! And it was going round and round and round.

I have not tried to use an App for Mac as bad as this! Next up! I am writing (yep - going old School with a Letter) to Stephen van Rooyen

Chief Executive Officer, Sky UK & Ireland and Chief Commercial Officer, Sky Group.

Because if you're like me... you have gone beyond being P'd off! As you have lost all faith in Sky to release a STABLE APP! That doesnt crash on start up and that works!

The irony, I am an App Designer and Developer - and I would NEVER launch an App that was so buggy and CRASHED!!!!

Re: Sky Go constantly crashing on Mac

18Miguel70 — Tue, 17 Jun 2025 13:13:07 GMT

I have just watched the screen recording I did and uploaded to Vimeo. I honestly cannot believe Sky have allowed this flaky buggy app to be released.

It is SO BAD!

Re: Sky Go constantly crashing on Mac

GolfLima — Fri, 03 Apr 2026 04:15:04 GMT

Dear all,

I have encountered a crash similar to this every ~20mins. My system is also Apple Silicon which, it goes without saying, doesn't have 32bit support. I have a 2023 MBP with Apple M2 Pro CPU with macOS version 26.1.2 (Tahoe), Apple Silicon + Rosetta. TLDR; There probably isnt' a solution to this issue until Sky Go ships with an Apple Silicon binary installer. Sky dev team could give that a go. I can't attach the exception log because repeated numbers are banned.

Incident Identifier B25E5FE7-5CA3-460D-87BF-0FE3653217D8

The log points to a segmentation fault in the malloc zone during memory-pressure handling. Probably a heap corruption somewhere in Sky Go's Electron + native player stack, amplified by Rosetta and possibly tight memory on a new macOS build. ¯\_(ツ)_/¯

Exception:

Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Subtype: KERN_INVALID_ADDRESS at 0x000000000000250b Exception Codes: 0x0000000000000001, 0x000000000000250b Termination Reason: Namespace SIGNAL, Code 11, Segmentation fault: 11 Terminating Process: exc handler [26372]

Here is what I think:

1. Sky Go is Intel-only and runs under Rosetta
Code Type: X86-64 (Translated) and "translated": true mean the app is x86_64 and is being emulated on my M2 Pro. That adds overhead and can surface bugs that don't show up on Intel Macs.

2. Crash type: bad memory access during malloc “pressure relief”
The crashing thread is com.apple.libdispatch-manager, inside:

szone_pressure_relief → malloc_zone_pressure_relief → malloc_memory_event_handler

So the process didn't die in “normal” app code on that thread—it died while the system allocator was reacting to memory pressure. Failures there are very often heap corruption (something in the app or a bundled library wrote past a buffer, double-freed, or corrupted allocator metadata). The fault address 0x250b is essentially NULL + small offset, which fits use of a bad/corrupted pointer, not a random hardware glitch.

3. What’s actually in the app
The loaded images match an Electron shell (Electron Framework 22.3.16), plus Sky’s native pieces (skygoplayerx, libPCShowServer.dylib), GStreamer 0.10 (quite old), FFI/native addons (ffi_bindings.node, keystore.node). Many threads are inside libPCShowServer.dylib (playback/DRM pipeline). So the bug is likely in that native stack or interaction with Electron/Chromium under memory pressure.

4. Rosetta vs RIP
RIP register does not match crashing frame is a known kind of noise with translated processes; it doesn’t change the main story (bad access in allocator/pressure path). Could be renamed to something nicer.

5. Environment
I'm on macOS Tahoe 26.4 with multiple displays (built-in + two Dells via a dock). Heavy GPU/graphics work and large VM regions are consistent with a Chromium + video app which leads to memory pressure.

Re: Sky Go constantly crashing on Mac

misterthree — Thu, 09 Apr 2026 17:22:45 GMT

I have the EXACT same crash report on my m4 iMac - running Tahoe 26.4. I too am getting crashes every 45 minutes or so. Sometimes the app will crash on launch.

Exception:

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Subtype: KERN_INVALID_ADDRESS at 0x000000000000250b
Exception Codes: 0x0000000000000001, 0x000000000000250b

Termination Reason: Namespace SIGNAL, Code 11, Segmentation fault: 11
Terminating Process: exc handler [26372]

I seem to get more crashes when I am using about 75% of my available RAM, but am not running into swap according to Activity Monitor.

Sky Go is one of the last Intel apps on my machine, and I really wish the company would release the Apple Silicon version, as I think the app would behave far more reliably. I want picture-in-picture support, live rewind and other modern conveniences that other media apps have had for yonks.