https://helpforum.sky.com/t5/Sky-Go/Sky-Go-saying-I-need-to-upgrade/m-p/5240485#M151873 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/117106i1A9D1CAAAE5DC736/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> </P><P>I was connected to Sky yesterday and have the whole package. I have logged into Sky Go and every time I try to play something it says this. It's so frustrating. I have the package so why isn't it working. I have deleted and reinstalled the app, turned the iPad off and on and reset the internet.&nbsp;</P> Fri, 27 Mar 2026 18:46:45 GMT Chris773 2026-03-27T18:46:45Z https://helpforum.sky.com/t5/Sky-Go/Sky-Go-saying-I-need-to-upgrade/m-p/5240485#M151873 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/117106i1A9D1CAAAE5DC736/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> </P><P>I was connected to Sky yesterday and have the whole package. I have logged into Sky Go and every time I try to play something it says this. It's so frustrating. I have the package so why isn't it working. I have deleted and reinstalled the app, turned the iPad off and on and reset the internet.&nbsp;</P> Fri, 27 Mar 2026 18:46:45 GMT https://helpforum.sky.com/t5/Sky-Go/Sky-Go-saying-I-need-to-upgrade/m-p/5240485#M151873 Chris773 2026-03-27T18:46:45Z https://helpforum.sky.com/t5/Sky-Go/Sky-Go-saying-I-need-to-upgrade/m-p/5240518#M151877 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4646829">@Chris773</a>&nbsp;<BR />Have you tried this:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-id-cant-access-all-my-services" target="_blank">https://www.sky.com/help/articles/sky-id-cant-access-all-my-services</A></P> Fri, 27 Mar 2026 19:36:38 GMT https://helpforum.sky.com/t5/Sky-Go/Sky-Go-saying-I-need-to-upgrade/m-p/5240518#M151877 caesarome 2026-03-27T19:36:38Z