topic Re: Email error and broken QR/link on Apple TV 4K in Sky Go

Email error and broken QR/link on Apple TV 4K

JB1394 — Thu, 11 Dec 2025 12:54:06 GMT

My Sky Go is not working on my Apple TV (4k 2nd Gen).
It's working on all other devices (iphone/ ipad/ Macbook).
I have Whole Home Pack as well.

I have verified my email when I setup my account inclduing 2 factor authentication (which gave me a recovery code).
I also have a security question which I even changed in an attempt to see if this would resolve it. Which it did not.

On Apple TV it says could not login and asks me to verify email yet my email is verified. When I try go to the website or use QR code, it takes me to a screen dsiplaying code which I can not use to verify email address. So I am stuck.

I really need to get this working as the Apple Tv is my main media device.

Moderator note: Edited title for clarity.

Re: Unable to access Sky Go on AppleTV, not verified email

PC1972 — Sat, 29 Nov 2025 19:26:59 GMT

Same issue following renewal. Its been working for years with no issues. Now get the same QR which leads nowhere. Tried email and Sky ID to login on apple TV. Same result. Changed security question, initiated 2 step none worked. Let me know if anyone finds a solution.

Re: Unable to access Sky Go on AppleTV, not verified email

S-M — Mon, 01 Dec 2025 18:23:56 GMT

Did you get any further with this? Like many on this thread, same issue here - SkyGo works just fine on Mac, iPad etc but getting the daft QR code on the Apple TV.

Security question setup, tried deleting/reinstalling the app - no joy.

Re: Unable to access Sky Go on AppleTV, not verified email

jwoody1 — Thu, 04 Dec 2025 23:20:37 GMT

I'm getting the same problem. 'Verify my email' follow the QR code to a wall of code.

No problems using Sky Go on mobile, but Apple TV not working. I'm using a sub account of the main whole home family account.

Re: Unable to access Sky Go on AppleTV, not verified email

PJordan79 — Wed, 10 Dec 2025 17:01:18 GMT

Same issue unfortunately.

Tried the security question trick, resetting, removing etc. No joy so far.

Re: Unable to access Sky Go on AppleTV, not verified email

PJordan79 — Fri, 12 Dec 2025 10:38:26 GMT

My issue was 2 fold. I had to set title and sirname in account info AND I didn't have the Whole Home setup (I'm on sky stream service)

Re: Email error and broken QR/link on Apple TV 4K

jwoody1 — Fri, 12 Dec 2025 11:18:25 GMT

Wow! Adding my 'title' under the name section seemed to work! Thanks for that. All working now

Re: Email error and broken QR/link on Apple TV 4K

AzoriusMage — Fri, 12 Dec 2025 15:42:26 GMT

Where did you edit your title? In the Sky Go app I can't see an option?

Re: Email error and broken QR/link on Apple TV 4K

caesarome — Fri, 12 Dec 2025 16:07:25 GMT

@AzoriusMage

Try here:

https://www.sky.com/mydetails?isSoipUser=false

Or via the MySky app if you have that installed on your mobile.

Re: Email error and broken QR/link on Apple TV 4K

benchy23 — Sun, 14 Dec 2025 10:19:19 GMT

Thanks. I confirm I had the same issue and updating the title under my SkyID name solved this problem.

Re: Unable to access Sky Go on AppleTV, not verified email

Nicol32 — Tue, 30 Dec 2025 22:12:41 GMT

Can someone escalate this for me also? Things I have done:

- updated Apple 4K tv box

- changed email address (re-verifying my account)

- updated security question

- deleted app and re downloaded

still on the "we couldn't log you in" page telling me my email address has not been verified. When I scan the QR code it brings me nowhere of use. I am logged in on my phone and iPad no problem. I do not have multi room but this was not a problem before? I don't want to watch sky simultaneously in more than one room.. which is what multi room is for. I just want to be able to watch it in one room, on my Apple 4K tv box (the sky stream puck is not in use when I'm using the Apple 4K tv box). This is so frustrating.

Re: Unable to access Sky Go on AppleTV, not verified email

Nicol32 — Tue, 30 Dec 2025 22:18:27 GMT

Also according to this: https://usave.co.uk/broadband/providers/sky/sky-go/#:~:text=With%20Sky%20Go%2C%20you%20can%20watch%20content%20on%20up%20to,you%20have%20Sky%20Q%20Multiscreen.

"With Sky Go, you can watch content on up to two devices simultaneously; you can increase this number to four if you have Sky Q Multiscreen." so I am well within the limits.

also this: https://www.sky.com/help/articles/managing-devices-and-streaming-sky-go - you can register up to 6 devices for sky go and freely swap in or out devices at any time. Again, this Apple TV box will only be my second device. (Removing my phone and iPad, as I just wanted to check if the sky go was working on those to test) I only want sky go on the Apple TV box additionally.

Re: Email error and broken QR/link on Apple TV 4K

MH52 — Fri, 27 Mar 2026 03:21:50 GMT

Yea mine seem to work thank you.

Re: Email error and broken QR/link on Apple TV 4K

Nicol32 — Fri, 27 Mar 2026 11:36:58 GMT

This is still not working for me it's been months now - I have not received any escalation or any contact from anyone at Sky. I have tried absolutely everything in this thread multiple times and like I said it was working previously no problem on my Apple TV box, it was only when I changed house/accounts that this stopped working? And I have the correct account to use multiple devices, but I only want to use it on one device - the Apple TV box. We do not need to watch it on multiple devices at the same time.

Re: Unable to access Sky Go on AppleTV, not verified email

Nicol32 — Fri, 27 Mar 2026 11:38:03 GMT

Did you ever get sorted?

Re: Unable to access Sky Go on AppleTV, not verified email

Nicol32 — Fri, 27 Mar 2026 11:38:34 GMT

Did you ever find a solution

Re: Email error and broken QR/link on Apple TV 4K

S-M — Fri, 27 Mar 2026 12:59:49 GMT

I did - it was the 'missing' title, but confusingly you have to set this in the 'Sky ID' section of 'My details' as there is no option to do this under 'Account info'.

Once that was done the app opened on my Apple TV and a pop up advised that 'Multi room is required to watch on Apple TV' - added that (£11/month) which then enabled Sky Go to work perfectly on the Apple TV.

What a faff!

Re: Unable to access Sky Go on AppleTV, not verified email

DavidP4 — Mon, 20 Apr 2026 23:05:46 GMT

THIS WORKED FOR ME.

I had to follow 3 main steps to watch SkyGo on Apple TV, (remeber if you are a sky stream customer you DO need a multiroom subscription to watch Sky Go on AppleTV (you dont need multiroom to just watch SkyGo on mobile).

1 - Make sure the TITLE field is filled in. Login in on sky.com, click on "My Details" under you name. click "Manage Sky Id", then click "edit name" - make sure the "Title" field is filled in.

2 - Make sure a security question is set, follow the link: https://skyid.sky.com/updatesecurityquestion/

select a question and answer, then select update.

3 - I then logged out of sky.com on my computer and waited 15 mins. I then went to my phone, opened SkyGo and signed in on that first before trying to log in on AppleTV,

When you login, it will ask you to accept the terms and conditions. Only once you can watch Sky Go on your phone, try and login on AppleTV.

This worked for me - and I was also able to share my sky membership with my household (son), so he now has his own Sky Go account, linked to my main sky account.

(I am a sky stream customer and have the extra Multiroom subscription on my account)