topic Re: Sky TV Subscription - Code error 1310 in Sky Go

Sky TV Subscription - Code error 1310

timtab — Tue, 24 Mar 2026 09:51:34 GMT

I am trying to watch sky go and it comes up with i need the relevant sky TV Subscription Code 1310

Re: Sky TV Subscription - Code error 1310

caesarome — Tue, 24 Mar 2026 10:16:56 GMT

@timtab

Are you new to Sky or a returning customer ?

is your account linked as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Sky TV Subscription - Code error 1310

D_2da_K87 — Mon, 30 Mar 2026 09:59:09 GMT

I'm a new customer to tv, my Q puck arrived today, I set it up linked it etc and it states "need to add a subscription to use this" I managed to get through to a human on [Removed] Told me they have an issue their end. Should be sorted "soon" there's a team working on it. Clarification on "soon" rendered the answer we don't have a time frame

Moderator notes: Removed phone number

Re: Sky TV Subscription - Code error 1310

GD1 — Wed, 25 Mar 2026 18:39:09 GMT

@D_2da_K87 You've added to a Sky Go app thread, you also mentuon Sky Q puck, however Sky Q does not have pucks, Sky stream does.

So what exactly are you having an issue with? Sky Go? Sky Q or Sky Stream?

Re: Sky TV Subscription - Code error 1310

D_2da_K87 — Wed, 25 Mar 2026 18:40:40 GMT

Still it's an issue with the subscription service isn't it. So I'd hazard a well placed guess it's related...

Re: Sky TV Subscription - Code error 1310

caesarome — Wed, 25 Mar 2026 19:35:03 GMT

@D_2da_K87

Are you trying to start using your Sky Stream puck ?

Re: Sky TV Subscription - Code error 1310

D_2da_K87 — Wed, 25 Mar 2026 19:36:02 GMT

No, I was simply informing the op of the potential problem and what I was told by sky.