topic Re: Error Message when installing SkyGo on Windows laptop in Sky Go

Error Message when installing SkyGo on Windows laptop

JMHW22 — Thu, 12 Mar 2026 17:14:17 GMT

Error message reads as follows:

C:\Users\abcde\AppData\Roaming\Sky\Sky Go\ffmpeg.dll

An error occurred while trying to replace the existing file:

DeleteFile failed: code 5

Access is denied

Click Retry to try again , Ignore to skip this file (not recommended) or Abort to cancel installation.

I cannot get past this point.

Annie+UK — Thu, 12 Mar 2026 17:16:07 GMT

Fully remove Sky Go using the instructions in my Sky Go FAQ (link below), then try to reinstall the app

JMHW22 — Fri, 13 Mar 2026 19:17:20 GMT

That worked great - thanks for your quick response and easy instructions. 🙂