topic Re: Sky go locked in Sky Go

Sky go locked

Sheena+B1 — Mon, 02 Mar 2026 14:38:21 GMT

I am away in France so my daughter in law tried to log in to my Sky Go with my user/password to record a series for me. She got the message - Account Locked. Why did this happen and how do I get it unl9cked? Thanks

Re: Sky go locked

caesarome — Mon, 02 Mar 2026 16:19:57 GMT

@Sheena+B1

Is she currently n France or in the UK ?

Re: Sky go locked

Sheena+B1 — Mon, 02 Mar 2026 16:35:47 GMT

She is in UK

Re: Sky go locked

caesarome — Mon, 02 Mar 2026 16:42:40 GMT

@Sheena+B1

Can you view your bill via the MySky app, ultimately there is nothing that can be done for her as you are the account holder so let us know how you get on accessing your billing account.

Re: Sky go locked

Sheena+B1 — Mon, 02 Mar 2026 16:51:45 GMT

I can access my bill fine. Just Sky Go saying locked. I had mega problems with it last year, they even sent an engineer to house, who had no idea. It then started working a few weeks later.

Re: Sky go locked

caesarome — Mon, 02 Mar 2026 17:02:32 GMT

@Sheena+B1

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Sky go locked

LJB-C — Mon, 02 Mar 2026 17:06:29 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.