topic Re: Error message PFE 9001 in Sky Go

Error message PFE 9001

And+S — Sun, 15 Jan 2023 11:42:30 GMT

Hi there,

I have the above error message on my PC all of a sudden and how infuriating it is, I've tried uninstalling, deleting files and everything and it's just stopped working. I've even tried another PC and that has the same message. I need it sorted by Monday evening since there's rather an important football match live on Sky so wonder if something might be able to help me.........

The message starts with ............Something went wrong when starting the App.........and suggests I phone Customer Services team but that would be my last resort......

Nothing's changed, only maybe a Windows Update......

Thank you - Andy

Re: Error message PFE 9001

caesarome — Sun, 15 Jan 2023 11:51:55 GMT

Give this a try:

Go to settings and turn of connection to Sky Q box (it might be on by default).

Re: Error message PFE 9001

And+S — Sun, 15 Jan 2023 12:00:01 GMT

Thanks for replying so quickly caesarome and we did try that..........but would you believe, having posted, it's now started working...........something to do with our router we believe.

Cheers again - Port Vale will have another viewer on Monday 🙂

Re: Error message PFE 9001

CTWF10 — Wed, 26 Jul 2023 13:23:54 GMT

I had the same issue turns out i had my VPN turned on switched it off and all good now.

Re: Error message PFE 9001

And+S — Wed, 26 Jul 2023 17:32:07 GMT

Thanks for taking the time to reply - I'll bear that in mind in future 🙂

Re: Error message PFE 9001

MrKot — Sat, 21 Oct 2023 09:22:14 GMT

I've had problems using Sky Go on my Mac for ages now - always the PFE 9001 error - tried numerous things - eventually got it to work with ExpressVPN which was surprising as VPNs are usually an issue - this got me to realise it was something to do with my network settings - eventually found out that it was to do with my having set my DNS to 1.1.1.1 on the Mac's WiFi - removing this from network settings and letting it default back to my router's DNS (without VPN) solved all my problems - hope this helps folks.

Re: Error message PFE 9001

Phil+Green — Sun, 14 Apr 2024 13:02:42 GMT

I just fixed this on my macbook - it was indeed the DNS settings. I removed the manually configured DNS entries from the wifi config and allowed the laptop to pick them up from the router ( BT fibre ). It is now working.

Re: Error message PFE 9001

paul-tyrer — Sun, 01 Mar 2026 13:50:59 GMT

I have recently started to get this error while trying to watch BBC channels (BBC1 BBC2) on my PC. I have a new graphics card in (NVIDEA Quadro K600) and all other chanels are working except BBC1 and BBC2 (we are in the South West so watch BBC West County which is NOT in the 800 range)

However, what is weird is that I have a laptop (Dell Inspiron M2800, windows10, same version as PC - HPz400) and Skygo (same version) and all of the BBC channels are working with no error.

I've tried the customer services to no avail, I just get the re-install skygo, turn it off and back on etc, but because its working on my laptop and not on the PC makes me think its a graphics card setting, but why only on BBC1 and BBC2? I believe BBC have stopped broadcasting on SD and only HD, but my graphics card and monitors are HD complient.

Any ideas???