topic Re: Sky Go won't download updates or play videos in Sky Go

Sky Go won't download updates or play videos

aschamberlain — Sat, 21 Feb 2026 23:15:36 GMT

I've got Sky Go installed on an Intel Mac running MacOS 14.5 Sonoma. If I start the app while connected to the internet it says it's downloading an update and never actually downloads anything. I can get into the app by turning off my internet and running the app, but then if I try to play a video it gives error code 0000. I've tried reinstalling multiple times and moving the app from the User Applications folder to the global Applications folder, but always end up with the same result. Has anyone got any ideas that I could try?

Re: Sky Go won't download updates or play videos

caesarome — Sun, 22 Feb 2026 09:46:06 GMT

@aschamberlain wrote:

Has anyone got any ideas that I could try?

@aschamberlain

See the second post here marked as the answer:

https://helpforum.sky.com/t5/Sky-Go/Cannot-install-sky-go-on-Mac/td-p/4690974

Re: Sky Go won't download updates or play videos

aschamberlain — Sun, 22 Feb 2026 14:55:45 GMT

Thanks, but it's definitely not that! I've got an Intel Mac, so no need for Rosetta

Re: Sky Go won't download updates or play videos

aschamberlain — Thu, 26 Feb 2026 00:36:51 GMT

Anyone got any other ideas?