topic Desktop download to Q problem in Sky Go

Desktop download to Q problem

denmac16 — Thu, 05 Feb 2026 13:44:18 GMT

I keep getting this message when trying to download programmes on the SKY Go desktop app (Windows 10 ) "Remote Download Failed etc. Error code RD-0"

Re: Desktop download to Q problem

caesarome — Thu, 05 Feb 2026 16:11:40 GMT

@denmac16

Are you trying to download from a Sky Q box or just within the app itself ?

Re: Desktop download to Q problem

denmac16 — Thu, 05 Feb 2026 17:41:43 GMT

This is when I use the sky go app on my desktop to give instructions to download a movie on my Sky Q box.If that helps.

Re: Desktop download to Q problem

caesarome — Thu, 05 Feb 2026 19:22:00 GMT

@denmac16

What version of Windows are you running ?

Re: Desktop download to Q problem

denmac16 — Thu, 05 Feb 2026 19:31:33 GMT

Thank you for replying, Windows 10. Funnt thing is, is that my system used to work perfecly.

Re: Desktop download to Q problem

denmac16 — Thu, 05 Feb 2026 19:34:27 GMT

meant to say funny not funnt

Re: Desktop download to Q problem

caesarome — Thu, 05 Feb 2026 19:38:23 GMT

Is the app itself up to date ?

Re: Desktop download to Q problem

denmac16 — Thu, 05 Feb 2026 20:00:34 GMT

I have just uninstalled the skygo app and reinstalled it. The result is just the same. (Error message)

Re: Desktop download to Q problem

caesarome — Thu, 05 Feb 2026 20:07:52 GMT

@denmac16

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Desktop download to Q problem

denmac16 — Thu, 05 Feb 2026 20:13:44 GMT

Thank you very much

Re: Desktop download to Q problem

Jason- — Thu, 05 Feb 2026 20:48:41 GMT

Good Evening @caesarome thanks for flagging this with us. We'll drop @denmac16 an invite and we can help get this things working 👍🏻

Cheers, Jason-