topic Re: Installing Sky Go, Downloading Update LOOP in Sky Go

Installing Sky Go, Downloading Update LOOP

gabriele88 — Tue, 27 Jan 2026 10:16:19 GMT

Hi all,

I've seen threads like this before, but no answers have solved the issue. I'm on a Macbook Pro, currently on Sequoia OS, but have had this issue since as long as I can remember, way before any OS updates.

When I open the app it shows "Downloading Update" on a blue screen, then it opens a small dialogue page, where it first shows "Downlading Sky Go", which then turns into "Installing Sky Go", then the loop starts again.

Sky team - please can you sort this out. It's actually ludicrous to be paying so much money and not be able to use the app, with 0 technical supoprt.

Re: Installing Sky Go, Downloading Update LOOP

Jason- — Wed, 28 Jan 2026 08:56:05 GMT

Good Morning @gabriele88, we're sorry you're continuing to have problems with the Sky Go app on your MacBook Pro and we want to make sure you this working asap!

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-