https://helpforum.sky.com/t5/Sky-Go/Sky-cinema/m-p/5197378#M151105 I have tried to play a film and I get a because of technical issues your download couldn't be completed. Please try again later.... This has been going on for weeks Sat, 24 Jan 2026 18:23:37 GMT -Geraint 2026-01-24T18:23:37Z https://helpforum.sky.com/t5/Sky-Go/Sky-cinema/m-p/5197378#M151105 I have tried to play a film and I get a because of technical issues your download couldn't be completed. Please try again later.... This has been going on for weeks Sat, 24 Jan 2026 18:23:37 GMT https://helpforum.sky.com/t5/Sky-Go/Sky-cinema/m-p/5197378#M151105 -Geraint 2026-01-24T18:23:37Z https://helpforum.sky.com/t5/Sky-Go/Sky-cinema/m-p/5197433#M151110 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4599288">@-Geraint</a>&nbsp;</P> <P>A couple of things to try:</P> <P>&nbsp;</P> <P>Make sure your details are filled out here including your surname:</P> <P><BR /><A href="https://www.sky.com/mydetails/account-info" target="_blank">https://www.sky.com/mydetails/account-info</A></P> <P><BR />Then try linking your Sky ID to your account, help on doing this can be found here:</P> <P><BR /><A href="https://www.sky.com/help/articles/sky-id-cant-access-all-my-services" target="_blank">https://www.sky.com/help/articles/sky-id-cant-access-all-my-services</A></P> Sat, 24 Jan 2026 19:39:30 GMT https://helpforum.sky.com/t5/Sky-Go/Sky-cinema/m-p/5197433#M151110 caesarome 2026-01-24T19:39:30Z