https://helpforum.sky.com/t5/Sky-Go/Error-PFE-9903/m-p/5193087#M151058 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4593936">@lindyloux</a>&nbsp;</P> <P>This error is caused by a program that is running that can capture sound, video or picture. One such program is the Windows snipping tool so it will need closing if it is running. Others can be found here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/error-code-pfe-9903" target="_blank">https://www.sky.com/help/articles/error-code-pfe-9903</A></P> Sat, 17 Jan 2026 22:19:08 GMT caesarome 2026-01-17T22:19:08Z https://helpforum.sky.com/t5/Sky-Go/Error-PFE-9903/m-p/5193051#M151057 <P>I'm suddenly getting this error message when I'm trying to watch something, it wasn't doing it last night, so I don't know why it's doing it now.&nbsp;</P><P>&nbsp;</P><P>It keeps saying I'm running software capable of capturing video. But it's only on my laptop it seems. Just been watching something on the TV, and I'm currently trying it on my phone, but it works on both of those.&nbsp;</P><P>&nbsp;</P><P>Has anyone else gotten this message before.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 17 Jan 2026 20:41:57 GMT https://helpforum.sky.com/t5/Sky-Go/Error-PFE-9903/m-p/5193051#M151057 lindyloux 2026-01-17T20:41:57Z https://helpforum.sky.com/t5/Sky-Go/Error-PFE-9903/m-p/5193087#M151058 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4593936">@lindyloux</a>&nbsp;</P> <P>This error is caused by a program that is running that can capture sound, video or picture. One such program is the Windows snipping tool so it will need closing if it is running. Others can be found here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/error-code-pfe-9903" target="_blank">https://www.sky.com/help/articles/error-code-pfe-9903</A></P> Sat, 17 Jan 2026 22:19:08 GMT https://helpforum.sky.com/t5/Sky-Go/Error-PFE-9903/m-p/5193087#M151058 caesarome 2026-01-17T22:19:08Z