topic Re: Error code 1404 in Sky Go

Error code 1404

JuliefLaming — Sat, 17 Jan 2026 15:39:51 GMT

Hello,

My sky go isnt working, the login and password are correct please help, we have just got sky Q is this the issue if so how can it be fixed?

Thanks

Stu

Re: Error code 1404

caesarome — Sat, 17 Jan 2026 16:20:05 GMT

@JuliefLaming

Are logged in with the correct ID/email

Something else to try is to go to skyid.sky.com/signin/skycomlinked and enter details when it asks for your postcode. Account info will then be activated so try Sky Go again.

Re: Error code 1404

JuliefLaming — Sat, 17 Jan 2026 16:35:31 GMT

It doesnt ask for my postcode

Re: Error code 1404

caesarome — Sat, 17 Jan 2026 16:46:36 GMT

Has Sky Go been working for you previously or is today the first day you are using it ?

Re: Error code 1404

JuliefLaming — Sat, 17 Jan 2026 16:48:19 GMT

It has worked fine previously on the same devices, this is the first time I have tried it in about 2 months

Re: Error code 1404

caesarome — Sat, 17 Jan 2026 17:13:12 GMT

During the 2 months you haven't used it was this when you upgraded to Sky Q ?

If so go to settings on the Sky Go app and disconnect the connection to the Sky Q box to see if that then works.