topic Re: Rec in Sky Go

Sky go

Chrissi4 — Sat, 10 Jan 2026 13:28:47 GMT

Cant get onto any apps or recordings at all no wifi. But my wifi is working

Re: Sky go

caesarome — Sat, 10 Jan 2026 13:52:50 GMT

Try rebooting the device that the Sky Go app is installed on.

Re: Sky go

KMCD26 — Sat, 10 Jan 2026 19:29:52 GMT

I've got the same issue. Installed the app on 2 didfeeent iPads and the same problem. Rebooted the WiFi too but no change.

Rec

Martin770 — Sat, 10 Jan 2026 19:41:15 GMT

I am unable to play my recordings from q box on the Sky go app on both iPhone and iPad today. It recognises recordings, shows them, but when I click to play a message of 'unable to connect to app' appears

Re: Rec

caesarome — Sat, 10 Jan 2026 19:50:43 GMT

@Martin770

Try rebooting the device the Sky Go app is installed on and it that doesn't work do the same with your Sky Q box.

Re: Rec

Charlie176 — Sat, 10 Jan 2026 19:51:45 GMT

I'm having the Same problem but I can not access any of my recording on any of my sky boxes as well as my app can not even access my purchase of the sky store

Re: Rec

caesarome — Sat, 10 Jan 2026 20:06:08 GMT

@Charlie176

There have been some issues earlier today so have you rebooted your main Sky Q box, leave it off for 30 seconds before powering it back up again.

Re: Rec

Martin770 — Sat, 10 Jan 2026 20:08:46 GMT

Thanks. I've already rebooted devices, and deleted and installed new app, but haven't tried rebooting box itself which I'll try in morning.

Re: Rec

PTK27 — Sat, 10 Jan 2026 23:17:30 GMT

I have rebooted everything but still cannot access recordings on any device and cannot access tv on mini Q box. !!!

So what else can I do ???

Re: Sky go

matt1974 — Sun, 11 Jan 2026 06:09:58 GMT

Yep same issue here, anyone had any luck resolving this yet.?

Re: Rec

LynnH54 — Sun, 11 Jan 2026 09:40:00 GMT

I'm having the same problem. It's really annoying. I can watch it on the TV but not on the iPad or iPhone. Which defeats the purpose of Sky Go really. Have you had any more luck this morning because mine is still not working?

Re: Sky go

LynnH54 — Sun, 11 Jan 2026 09:44:29 GMT

Nope. Mine is still not working on iPad or iPhone but TV seems okay for recordings. Very annoying though

Re: Sky go

Martin770 — Sun, 11 Jan 2026 09:49:48 GMT

Not sure why but it's now working on both devices this morning. I've done nothing more than I did yesterday. I'll let you know if this is temporary. Could be a sky q box glitch? Thanks for all your help here.

sky go app not working on any device

AMD3 — Sun, 11 Jan 2026 10:15:38 GMT

So the app brings up your main screen as normal, and any recording you go to play (under recording, not downloaded) flashes up straight away with 'sorry, something went wrong. There is a problem connecting with the sky go app, please try again later'. This is on my iPhone and iPad. The sky Q box works, I've just put that on and can play any recording. I have refreshed, cleared history and reinstalled sky go app on my iPad (not done my iPhone as it's the same so clearly not my devices) any ideas or anyone else with this issue. The Sky app says there's no technical difficulties

Re: sky go app not working on any device

caesarome — Sun, 11 Jan 2026 10:28:15 GMT

@AMD3

Have you tried a reboot of your Sky Q box at the mains, so leave it off for 30 seconds before powering it back up ?

Re: Sky go

AMD3 — Sun, 11 Jan 2026 10:52:02 GMT

I haven't rebooted sky Q as it's working but will give that a go no to see if it works

Re: sky go app not working on any device

AMD3 — Sun, 11 Jan 2026 10:59:27 GMT

It worked! Thank you so much 😊

Re: Sky go

The+ACTUAL+Truth — Sun, 11 Jan 2026 12:02:50 GMT

SKY are absolutely first class at telling you nothing is wrong, or rather IGNORING issues when things dont work. I believe they wait until a high number of people complain about the same issue. SKY GO IS NOT WORKING. I AM AUTHORISED AND MY WIFI IS PERFECT ( It should be, SKY only put me onto fibre last week. After 40 years, there are alternatives.

Re: Sky go

caesarome — Sun, 11 Jan 2026 12:05:37 GMT

@The+ACTUAL+Truth

What is happening when you go to use Sky Go ?