topic Re: Sky go won’t work in Sky Go

Sky go not working on iOS

NJD16 — Tue, 23 Dec 2025 20:58:23 GMT

my sky go does not play anything on iPhone or iPad, all I get is loading screen nothing else. I have tried deleting, logging in and out, deleting the device from account, clearing cache and nothing works. Anyone have any fixes or solutions

Re: Sky go not working on iOS

caesarome — Tue, 23 Dec 2025 21:43:01 GMT

@NJD16

Have you tried rebooting your broadband router assuming both are connected to a WIFI network ?

Re: Sky go not working on iOS

NJD16 — Fri, 26 Dec 2025 12:19:45 GMT

Yes I have tried that and reset it. If I connect via hotspot or 4g then switch it off and let it automatically connect to WiFi it will then play but not if I try and play live tv directly with WiFi

Re: Sky go not working on iOS

cathy+greenwood — Fri, 26 Dec 2025 19:21:40 GMT

mines exactly the same. works on 4G but not on full fibre internet provided through LIT.

It was working previously, and no help at all onle that i can see to correct it...

Sky go won’t work

scottdunn — Sun, 28 Dec 2025 09:49:30 GMT

Hi.
my sky go won't work , I just have the spinning wheel of death.

I've tried switching box off at the wall, tried turning my devices off and on again, turned router off and on again . gone on to Sky Go settings on sky box and reset , Sky go still won't work .
any ideas ?

Re: Sky go won’t work

caesarome — Sun, 28 Dec 2025 12:25:26 GMT

@scottdunn

Are you using anything like a VPN that be causing this issue, if so try disabling it.

Re: Sky go won’t work

scottdunn — Sun, 28 Dec 2025 16:48:45 GMT

Hi.

Not using a vpn

Re: Sky go not working on iOS

djflex1981 — Sun, 28 Dec 2025 17:32:29 GMT

Same problem here and I am also on LIT fibre. Seems to when it goes to play the ads before starting the video.

Re: Sky go won’t work

scottdunn — Sun, 28 Dec 2025 20:28:40 GMT

It's working if I'm on 4 g but not when on wi fi

Re: Sky go won’t work

caesarome — Sun, 28 Dec 2025 21:50:34 GMT

Who is your broadband supplier ?

Re: Sky go won’t work

scottdunn — Mon, 29 Dec 2025 07:08:50 GMT

Lit fibre

Re: Sky go not working on iOS

TimmyBGood — Mon, 29 Dec 2025 09:29:08 GMT

@scottdunn @djflex1981 @cathy+greenwood

Once three customers on the same (rather small) ISP report the same symptoms then it strongly suggests an external network routing issue rather than the app itself.

Re: Sky go not working on iOS

cathy+greenwood — Mon, 29 Dec 2025 10:09:47 GMT

I got this reply from LIT. I just got a chance to try and it now works !

From what i can see your Sky devices are connected to a TP-LINK TL-SG105E switch.

Please disconnect the TP-Link completely and then power cycle the router(keep it powered off for 10 seconds).
Once the router's back online you can safely reconnect the switch and the connection should resume as per usual.

This issue is caused due to a conflict in the IP assignment process and is thankfully a quick one to resolve.

Re: Sky go not working on iOS

djflex1981 — Mon, 29 Dec 2025 11:18:28 GMT

Yep I'm going to ring Lit Fibre support when I get a chance

Re: Sky go not working on iOS

scottdunn — Mon, 29 Dec 2025 17:27:30 GMT

Lit are saying there is nothing they can do for me . Very frustrating....

Re: Sky go not working on iOS

caesarome — Mon, 29 Dec 2025 17:28:36 GMT

@scottdunn

Did you try what @cathy+greenwood posted in bold letters 2 posts above yours ?

Re: Sky go not working on iOS

Sin19 — Mon, 29 Dec 2025 17:31:49 GMT

Just seeing everyone's issues, I too am with LIT and am unable to watch sky go, has anyone found a way to solve this issue?

Re: Sky go not working on iOS

scottdunn — Mon, 29 Dec 2025 17:38:23 GMT

Haven't got a clue how to do that !

monkey and a watch comes to mind when tech is involved 🙄

Re: Sky go not working on iOS

cathy+greenwood — Mon, 29 Dec 2025 18:27:21 GMT

Mine worked by turning off skys booster box for my sky q to mini boxes. I replied and thanked the lit person that advise to do that.

Then, when I reconnected it, the sky go does not work !

just tried viewing using Nord vpn and it now works..

sky or lit have done something recently as it's been fine up to now

Re: Sky go not working on iOS

scottdunn — Mon, 29 Dec 2025 19:07:39 GMT

Hi.
I haven't got a sky booster box .
I will ring Sky and see if they can do anything else .