topic Re: SkyGO error on ps5 in Sky Go

SkyGO error on ps5

RobHenderson2 — Sun, 21 Dec 2025 12:00:06 GMT

Hi,

I was logged out of SkyGO on the Ps5 and now when I try to log in I get a Something went wrong" error.

The username and password is definitely correct as I am able to log in on my phone.

Any assistance greatly appreciated.

Thanks

SKY1992bf — Sun, 21 Dec 2025 12:06:58 GMT

@RobHenderson2 Do you have sky go extra or multi screen/whole home on your account? As this is pre requisite for console devices

RobHenderson2 — Sun, 21 Dec 2025 12:10:29 GMT

SKY1992bf — Sun, 21 Dec 2025 12:14:02 GMT

@RobHenderson2 wrote:
I believe so - it's worked fine for years until this log out

@RobHenderson2 Have you made any changes to your account recently?

RobHenderson2 — Sun, 21 Dec 2025 12:18:36 GMT

I don't think so. Is there somewhere I can verify?

caesarome — Sun, 21 Dec 2025 12:25:17 GMT

A long shot but does your password contain anything that is not a letter or number ?

RobHenderson2 — Sun, 21 Dec 2025 12:28:03 GMT

caesarome — Sun, 21 Dec 2025 13:00:05 GMT

It might be worth try chjanging it to one that doesn't use symbols, I'm not saying it will fix it but it is worth a try: