topic Code 1310 in Sky Go

Code 1310

bronze+pig — Sat, 13 Dec 2025 19:29:33 GMT

When trying to watch something using sky cinema, I recieve error code 1310. I can use sky cinema on my sky glass tv, but not on sky go. I am certain that the accounts are the same, as the billing history is exactly the same.

Thanks for any help!

Re: Code 1310

caesarome — Sat, 13 Dec 2025 19:55:05 GMT

@bronze+pig

To confirm that you can view your bill here:

https://www.sky.com/bill/tv-broadband-talk

Re: Code 1310

bronze+pig — Sun, 14 Dec 2025 14:57:44 GMT

Now I see I have 2 different accounts. When I clicked on your link, it shows one account (with no subscriptions), however when I open up my bills from the profile menu, a different account shows up (with all the subscriptions). How can I get my Sky to use the alive account?

Thanks again!

Re: Code 1310

bronze+pig — Sun, 14 Dec 2025 15:27:50 GMT

Just to clarify further, pressing 'view bill' on the left shows one account number, whereas pressing 'manage your bills' on the right shows another account number.

Re: Code 1310

caesarome — Sun, 14 Dec 2025 16:15:29 GMT

@bronze+pig

That appears to be your issue with Sky Go so what account are you logged into the app with so have you tried the one with the other account number ?

Re: Code 1310

bronze+pig — Sun, 14 Dec 2025 22:10:52 GMT

Unfortunately when I log into Sky Go it just asks for an email address. I have no idea how to check the emails of the account numbers, or anything like that.

Re: Code 1310

caesarome — Mon, 15 Dec 2025 13:19:42 GMT

@bronze+pig

All you can do is to contact Sky about this by either calling them or using one of the social media links at the bottom of the page.