topic Re: SkyGO wont work in Sky Go

Sky Go technical and access restricted error

mdsj144 — Wed, 12 Nov 2025 16:02:13 GMT

Help was watching fine on Sunday now all I get is access restricted in this household on sky go using ps4 nothing has changed we have sky go with being a vip member

[Moderator note: Edited subject for clarity.]

Re: Access restricted in this household

caesarome — Wed, 15 Oct 2025 21:29:17 GMT

@mdsj144

If you have made no changes and still have Sky Go Extra on your account then you will have to either call Sky or use one of the social media links at the bottom of this page to contact them about this.

Re: Access restricted in this household

Emily20271 — Thu, 23 Oct 2025 11:40:20 GMT

Hi did you get his issue resolved? I'm having the same? Thanks on sky go app

Re: Access restricted in this household

mdsj144 — Thu, 23 Oct 2025 12:03:53 GMT

Hi nho still not resolved deleted and reinstalled still no joy waiting on a call back which i should have had 5 days ago to try again after spending nearly 2 hours on the phone mine wont work on any device just says access restricted from this household

Re: Access restricted in this household

caesarome — Thu, 23 Oct 2025 12:19:01 GMT

@mdsj144

I wouldn't wait for a callback which you might not get so I would either try calling back or using one of the social media links at the bottom of this page for help,

Sky Go will not play content (on any of my devices)

CJ74 — Fri, 24 Oct 2025 13:39:26 GMT

Up until a couple of weeks ago, Sky Go worked absolutely fine across multiple devices. But since then whenever I login to the app and then try to watch a non-BBC channel, I receive an error:

"Sorry, something went wrong. Because of a technical issue, you cannot watch this content. Please try again later."

As I said, BBC channels are OK, as are my Sky Q recordings. It's as if when I try to view anything else, the app goes off to check my account and then fails. I have tried 'Manage your devices' in Sky Go and receive a page saying "Whoops, there's been an error. Sorry, we are experiencing some technical difficulties, please try again later". If I login to my account on sky.com, I can see six devices under Sky Go but cannot rename or remove any of them.

I have contacted Sky three times about this, spent 3.5 hours on the phone and spoken to 15 different people in something like five different teams in that time. So far, wih Sky I have tried:

Deleting and re-creating my Sky ID
Resetting my password
Trying three different Sky IDs
Removing and reinstalling the Sky Go app
Signing out and signing in again on the Sky Go app

None of these have worked and I've got absolutely nowhere, and Sky even admit when they try to remove devices from my account it fails for them as well. Today I have suggested that if my account was removed/closed and a new account created that may resolve the issue. I was put through to Cancellations as a result, who wouldn't close my account and instead insisted I be put through to the Sky Apps team, which was going to get me nowhere.

I am at my wit's end on this. I rely heavily on Sky Go and it's a pain not having it. The service from Sky has been appalling, no one seems to know what to do. I would appreciate any advice from anyone here that may help me get this resolved.

Re: Sky Go will not play content (on any of my devices)

webcake — Fri, 24 Oct 2025 14:16:37 GMT

I have the exact same issue and have spent over 12 hours on 3 seperate occasions on the phone to sky with no resolution. they even talked me into signing up for SkyGo Extra at an additional £5pm telling me that will fix it, so now i am paying extra for no service.

I have been told today that they have activated a CRF form today to fix the issue, they did try to sell me Sky Sports though! You couldnt make it up.

NotHappy
of Wales

Re: Sky Go will not play content (on any of my devices)

CJ74 — Fri, 24 Oct 2025 14:20:01 GMT

Just to help manage expectations, I have had two CRFs raised and am no further forward. It's the most frustrating thing. I've raised a complaint today as well so will start holding my breath.

Re: Sky Go will not play content (on any of my devices)

GrumpyGramps1 — Fri, 24 Oct 2025 17:06:43 GMT

I have exactly the same problem, sky go working fine until today now all I get is error message. I have a vpn for when I'm abroad so just thought I'd try connecting to sky go with the vpn on and bugger me it worked!!!
I'm not techy so can't explain why it worked, I think it must be a problem with my router, but it's worth giving it a go.

Re: Sky Go will not play content (on any of my devices)

Annie+UK — Fri, 24 Oct 2025 17:39:06 GMT

@GrumpyGramps1 wrote:

I have exactly the same problem, sky go working fine until today now all I get is error message. I have a vpn for when I'm abroad so just thought I'd try connecting to sky go with the vpn on and bugger me it worked!!!
I'm not techy so can't explain why it worked, I think it must be a problem with my router, but it's worth giving it a go.

Try turning your router off for a couple of minutes then turn it back on

Re: Sky Go will not play content (on any of my devices)

BisolaO — Sat, 25 Oct 2025 10:07:07 GMT

I have the same issue. I am think of leaving sky as they seem to give what they can't help with.

Re: Sky Go will not play content (on any of my devices)

CJ74 — Sun, 26 Oct 2025 08:49:00 GMT

I raised a complaint with Sky, when asked how I wanted to be contacted, I selected 'Call'. So obviously they have emailed me.

It's an apology for all the time I've wasted but offers me nothing in the way of any help, other than to use my primary email address to login to Sky Go. Obviously I hadn't thought of that.

Incredibly, it also includes a sentence at the bottom of the email encouraging me to try Sky Go on all my smart devices with a link.

Shambles.

Restricted access to sky go extra

Will127 — Wed, 05 Nov 2025 00:17:13 GMT

Can't watch sky go I have a message telling me I've been restricted

Re: Restricted access to sky go extra

caesarome — Wed, 05 Nov 2025 05:38:32 GMT

@Will127

Do you have Sky Go Extra on your account ?

What actually does this error message say ?

What device is this on ?

Re: Restricted access to sky go extra

Will127 — Wed, 05 Nov 2025 12:20:55 GMT

It's on my Xbox and I have sky go extra

Re: Restricted access to sky go extra

caesarome — Wed, 05 Nov 2025 13:48:53 GMT

@Will127

Amd word for word what does this message say ?

Re: Restricted access to sky go extra

Will127 — Thu, 06 Nov 2025 07:24:21 GMT

It says

there was a problem streaming this channel please select another channel. When I do this I get another message saying: sorry there was a problem playing the selected video please try again and underneath saying household is restricted

Re: Restricted access to sky go extra

caesarome — Thu, 06 Nov 2025 09:48:56 GMT

@Will127 wrote:

saying household is restricted

@Will127

Have you made any changes to your TV package recenetly and is your billing up to date ?

Sky go technical fault

Darren194 — Sat, 08 Nov 2025 12:00:44 GMT

Technical fault on sky go app, cannot watch any channel, movie or anything on any device.

have deleted app, refreshed Apple TV and iPhone, have tried signing in and out, checked for updates, all updated and ok. Please help why can't we sign in?

Re: Sky go technical fault

caesarome — Sat, 08 Nov 2025 13:17:09 GMT

@Darren194

Has it been working up to now or is this the first time you are attempting to use it ?