topic Re: Error code 0-01 on new Android phone in Sky Go

Error code 0-01 on new Android phone

IanD62 — Sat, 22 Nov 2025 17:15:15 GMT

I'm able to login to the SkyGo app and only able to access a few terrestrial channels like BBC1/2 but all the others with the same error message.
I've tried as suggested uninstalling the app, rebooting the phone etc login in and out but still the same.
Any other suggestions

Re: Error code 0-01 on new Android phone

caesarome — Sat, 22 Nov 2025 19:21:34 GMT

@IanD62

0-01 is a wrong subscription error so apart from those BBC channels if the app is connected to a Sky Q box do you have multiscreen on your account as you need to do this to stream from your box. That apart if you disconnect it from your Sky Q box does it now work for you ?

Re: Error code 0-01 on new Android phone

IanD62 — Sat, 22 Nov 2025 20:02:41 GMT

I've tried disconnecting, but only made the problem worse and wasn't able to access BBC channels either.

Re: Error code 0-01 on new Android phone

caesarome — Sat, 22 Nov 2025 20:35:14 GMT

The question is then, do you have a multiscreen sub as you need this to stream channels from your Sky Q box.

Re: Error code 0-01 on new Android phone

IanD62 — Sat, 22 Nov 2025 20:47:31 GMT

Yes I have multi screen

Re: Error code 0-01 on new Android phone

caesarome — Sat, 22 Nov 2025 22:34:40 GMT

@IanD62

Was it working on your previous phone and other devices ?