topic Re: Sky Go not working in Sky Go

Sky Go not working

Jamesk2 — Thu, 20 Nov 2025 23:31:41 GMT

Can you please sort my Multiscreen out, not able to watch Sky Go,

Can view the channels number and see what’s on them but unable to play.

And I’m able to chick on the channel and it records on my Sky Box no problems

The error message that I’m getting

For your information

We found an issue with your account. Don’t worry, our

Customer Services team can help – give them a call

Code 1413

GD1 — Fri, 21 Nov 2025 00:45:26 GMT

@Jamesk2 You need to follow the advice on Sky Go and call Customer service.

By posting here you're not contacting customer service.

Jamesk2 — Fri, 21 Nov 2025 00:59:59 GMT

Bean on to customer service for 4 hrs in total Wednesday and Thursday, they say it will be 6 to 8 days before it is sorted

Alan283 — Fri, 21 Nov 2025 17:43:51 GMT

Ive been having havingthe same issues

Alan283 — Fri, 21 Nov 2025 17:56:07 GMT

Mines been having issues since 3rd September 2025.

I'm currently upto 11 hours of calls regards this matter, been through every possible excuse you can imaginmg,