topic Re: Sky go app issue in Sky Go

Sky go app issue

gypsyroadhog — Wed, 19 Nov 2025 12:06:26 GMT

Hi all

unsure what's going on with the Sky Go app, wife's has 5 icons along the bottom with Q in bottom right corner, App Store shows this too yet mine only has 4 icons with no Q showing.
deleted app and reinstalled but still not showing

any help would be appreciated

Re: Sky go app issue

caesarome — Wed, 19 Nov 2025 13:34:13 GMT

@gypsyroadhog

It appears your device is not connected to

your Sky Q box so in the settings on the Sky Go app is the connection to it turned on ?

Re: Sky go app issue

gypsyroadhog — Thu, 20 Nov 2025 09:30:23 GMT

Got home last night and when opened app there was a notice on asking about network location, so activated that and it appeared 🤦‍♂️

appreciate your reply, many thanks

Re: Sky go app issue

LWCW_5 — Mon, 02 Feb 2026 23:46:17 GMT

Hi. My Sky Go app has done the same thing.

The icon was there. But every time I clicked it I got a "cannot connect to sky Q box".

I googled why won't Sky Go connect to box and it adviced to delete and reinstall the app.

When I have reinstalled the icon is missing!

The 'connect to Sky Q box' is on in settings so I am lost.

Any help would be great.