topic Sky Go App on Mac OS - problems connecting you. Please try again (001). in Sky Go

Sky Go App on Mac OS - problems connecting you. Please try again (001).

nikhiljudge — Sun, 16 Nov 2025 10:38:04 GMT

i have tried deleting the app, reinstalling. Restarting the laptop etc nothing seems to work. Start yesterday

erro = We're having problems connecting you. Please try again (001).

Re: Sky Go App on Mac OS - problems connecting you. Please try again (001).

caesarome — Sun, 16 Nov 2025 12:08:26 GMT

@nikhiljudge

Give this a try:

https://helpforum.sky.com/t5/Sky-Go/Sky-Go-not-working-Error-001/m-p/4739553/thread-id/138147#M138414

1, From your desktop, select Go from the top toolbar

2, Press and hold the Option key on your keyboard **This is really important - it allows you to access folders on your Mac's Hard Drive rather than your user folder**

3, Select Library

4, Open the Application Support folder

5, Find the Sky Go folder

6, Move everything IN the Sky Go folder to your trash. **Don't take the enclosing folder, just its contents** - anecdotally, incase it helps somone identify the contents, the first folder/file in this folder for me is called "blob_storage" and the last is "WebStorage"

7, No need to empty your trash bin, just restart your Mac

When you next open Sky Go you should be given the option to select cookies and then log in.

Re: Sky Go App on Mac OS - problems connecting you. Please try again (001).

nikhiljudge — Sun, 16 Nov 2025 18:25:07 GMT

Thank you very much! Ive tried other solutions but this one worked first time no issues!