topic Re: Service drop out & no connection in Sky Go

Service drop out & no connection

BelfastSnapper — Sat, 15 Nov 2025 13:08:15 GMT

We frequently experience service drop out / failures but on checking the MySky app it is consistently telling us that there's nothing wrong. What's also amazing is that the speeds quoted in the app are always constant with NO variation.
On using a third party speed checker we are getting very different results, varying speeds and no connectivity at all yet Sky says it's all fine.

i just can't believe the Sky Spp!

Re: Service drop out & no connection

GD1 — Sat, 15 Nov 2025 13:20:56 GMT

@BelfastSnapper I'm not sure what this has to do with the Sky Go app where yu have posted, which service are you talking about here?

Re: Service drop out & no connection

BelfastSnapper — Sat, 15 Nov 2025 19:11:53 GMT

The service / speed checker lives in the App, does it not?

Re: Service drop out & no connection

GD1 — Sat, 15 Nov 2025 21:35:34 GMT

@BelfastSnapper Are you using Sky Go on a PC or mobile?

Re: Service drop out & no connection

NUKTraveller — Sat, 15 Nov 2025 22:35:12 GMT

I also have no connection to SkyQ through SkyGo app. Service checker says all good, WiFi connected. Still cannot see recordings? Why does MySky service checker app not pick up a connectivity fault? Bizarre! Tools and reporting not up to the job Sky?

Re: Service drop out & no connection

caesarome — Sat, 15 Nov 2025 22:40:55 GMT

@NUKTraveller

Have you got a multiscreen subscription ?

Re: Service drop out & no connection

NUKTraveller — Sat, 15 Nov 2025 23:28:24 GMT

Yes. Same on mobile phone, yet MySky says all connected and OK. How?

Re: Service drop out & no connection

Mark719 — Sun, 16 Nov 2025 09:43:23 GMT

No bog standard

Re: Service drop out & no connection

caesarome — Sun, 16 Nov 2025 09:48:44 GMT

@NUKTraveller

Have you tried a reboot of your Sky Q box at the mains ?

@Mark719

Your issue has nothing to do with Sky Go so your posts are here in the Sky Stream forum:

https://helpforum.sky.com/t5/Sky-Stream/Re-Service-drop-out-amp-no-connection/m-p/5142690#M63216

Re: Service drop out & no connection

NUKTraveller — Sun, 16 Nov 2025 19:48:03 GMT

Although no problems located or reported, and router has all 4 lights green. A systematic complete re-boot of all Sky devices got the system working again. Shame Sky reports no issues and no problems, when clearly there were issues. Sky trouble-shooring clearly not working.

Re: Service drop out & no connection

BelfastSnapper — Sat, 20 Dec 2025 10:06:36 GMT

No, this was on TV and the normal waffle about it being the signal when it's a cabled set up.

Re: Service drop out & no connection

Deb1972 — Sat, 07 Mar 2026 22:28:40 GMT

I'm getting the same at 10pm and again at midnight

Re: Service drop out & no connection

caesarome — Sat, 07 Mar 2026 22:53:23 GMT

@Deb1972

What device do you have the Sky Go app installed on ?

Re: Service drop out & no connection

Dont+givea+fook — Tue, 02 Jun 2026 11:58:37 GMT

Hi, I am also having alot of connection for sky TV, both upstairs and down, it's been **bleep** the last 48 hrs, what am I paying for... not the first time either, think I'm gona move away from sky... Even on my sky app, it also says there are no problems, but of course Ur doesn't, do something and stop lieing to us..