topic Re: Sky Go Crashes after checking for upgrade in Sky Go

Sky Go Crashes after checking for upgrade

Debi16 — Sat, 19 Aug 2023 18:06:30 GMT

I have windows 11 and Sky Go will not load, it comes up checking for updates and then after a few seconds closes. I have tried the compatibility checker which did not work. I have checked my firewalls, and it is an accepted App. I have completely uninstalled and reinstalled. I should say it used to work fine on Windows 10. I am not sure if this problem started when I upgraded to Windows 11. Anybody got any ideas. I have been reading all the discussion threads and tried all the above which have not worked at all.

Re: Sky Go Crashes after checking for upgrade

Addie15 — Sun, 20 Aug 2023 07:45:53 GMT

Hi there Debi16, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go Crashes after checking for upgrade

Debi16 — Mon, 21 Aug 2023 02:06:07 GMT

Thanks Sky for your help identifying the problem. Citrix was installed which was preventing Sky Go opening. Once Citrix was uninstalled problem gone.

Re: Sky Go Crashes after checking for upgrade

Lisa-P1987 — Mon, 21 Aug 2023 08:28:35 GMT

Update - Spoken to @Debi16 their Sky Go issue is resolved now 🙂

Re: Sky Go Crashes after checking for upgrade

OliMuc — Sun, 26 Oct 2025 09:52:50 GMT

Citrix and Sky go are working together (at least for me) if you do the following

Uninstall Citrix and reinstalled it without the "HUB" option.

Command line:

"CitrixWorkspaceFullInstaller2508.exe" ADDLOCAL=ReceiverInside,ICA_Client,AM,SELFSERVICE,DesktopViewer,Flash,Vd3d,WebHelper,BrowserEngine