topic Re: Sky Go wont work on Windows 10 PC in Sky Go

Sky Go wont work on Windows 10 PC

DanCrookes — Mon, 18 Sep 2023 20:06:08 GMT

Hello,

I seem to be having the same issues as many before me. I havent been able to use the Sky Go App on my Windows 10 Desktop for many months now.

I run the App, screen opens, checks for updates, then the window just closes.

I have done a uninstalll and clean resinstall. I have uninstalled and deleted the folders in c>user>AppData etc to access to the Sky, Sky Go Cisco and whatever the other folder was, Done a restart, reinstalled lates version and still same behaviour.

Has anyone managed to find a solution to this?

Re: Sky Go wont work on Windows 10 PC

Greenfingers001 — Tue, 19 Sep 2023 09:39:58 GMT

Hi there @DanCrookes , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go wont work on Windows 10 PC

DanCrookes — Tue, 19 Sep 2023 11:42:52 GMT

For the awareness of anyone that finds this post.

The issue is that i have Citrix installed on my PC (I use this for working remotely) and Sky Go does not work with Citrix installed at all apprently. so in this scenario there is no fix for the problem.

Re: Sky Go wont work on Windows 10 PC

Mickeyb1966 — Fri, 19 Apr 2024 14:49:37 GMT

I have Citrix installed and have the same problem. 😞

Re: Sky Go wont work on Windows 10 PC

OliMuc — Sun, 26 Oct 2025 09:50:02 GMT

Citrix and Sky go are working together (at least for me) if you do the following

Uninstall Citrix and reinstalled it without the "HUB" option.

Command line:

"CitrixWorkspaceFullInstaller2508.exe" ADDLOCAL=ReceiverInside,ICA_Client,AM,SELFSERVICE,DesktopViewer,Flash,Vd3d,WebHelper,BrowserEngine