topic Re: How do i remove an unknown xbox console from using my skygo account in Sky Go

How do i remove an unknown xbox console from using my skygo account

Jane199 — Sat, 25 Oct 2025 13:07:19 GMT

I have removed the device a number of times from my skygo devices and changed my sky account password twice but the device just seems to come back. How do I permanently stop it from using my account

Re: How do i remove an unknown xbox console from using my skygo account

Annie+UK — Sat, 25 Oct 2025 13:11:31 GMT

See Q09 of my Sky Plus FAQ (link in my forum signature below)

Re: How do i remove an unknown xbox console from using my skygo account

caesarome — Sat, 25 Oct 2025 15:13:09 GMT

@Jane199

First change your password:

https://skyid.sky.com/resetpassword/

Then go to this link:

https://skyid.sky.com/authorise/manage

If you tick "Sky Apps" and then the remove button, then anyone using SkyGo or SkyNews or SkySports apps etc. using your credentials will have the previous auth token removed and will be forced to sign in again (using the new password only you know). Will mean people you want to use your ID will need to do the same, but will force whoever is using your previous details off. This might not happen straight away but should do soon enough.