Sky Go crashes sound output

MelbournGuy — Mon, 20 Oct 2025 14:36:57 GMT

I have Sky Go running on a Windows 11 miniPC (Droid Box), using HDMI output to TV. TV is then outputting sound to a Sony BluRay home cinema sound system via the eARC HDMI. TV is a TCL 635C

Since last week (maybe, ish), when we try to play anything on Sky Go, the picture plays but no sound. In Windows settings the TV sound output has vanished, only the headphone jack/speakers output remains.

If I go into Device Manager and scan for hardware changes then boom, the TV output comes back.

This happens probably 95% of the time we use Sky Go.

I have uninstalled and reinstalled Sky Go. Windows is fully up to date. Graphics card is an Intel UHD620.

Any thoughts?

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Sky Go crashes sound output