topic Re: Sky Go windows 11 app red splotches on screen. in Sky Go

Sky Go windows 11 app red splotches on screen.

ValdeFortis — Sun, 26 Nov 2023 13:59:14 GMT

Trying yo watch Sky sports on the sky Go windows 11 app and the whole screen had these red splotches all over it. It's like a red camo pattern. Its only sky sports that this happenes on. See picture.

Re: Sky Go windows 11 app red splotches on screen.

Tom-W19 — Mon, 27 Nov 2023 08:35:21 GMT

Hi @ValdeFortis

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go windows 11 app red splotches on screen.

PhilD6121 — Fri, 29 Mar 2024 19:04:03 GMT

Can you explain any resolution to this issue. I have the exact same problem. please help

Re: Sky Go windows 11 app red splotches on screen.

markius — Fri, 19 Apr 2024 09:47:02 GMT

I also have the same problem that @ValdeFortis described.

It would be useful if the solution was posted here rather than hidden away in a private chat.

Re: Sky Go windows 11 app red splotches on screen.

tellysportfan — Sat, 27 Apr 2024 19:13:49 GMT

Yes, I am getting the same issue. Any information on how to resolve would be most welcome, I find it very annoying.

Not sure why it is being kept behind private messaging.

Re: Sky Go windows 11 app red splotches on screen.

PhilD6121 — Sat, 27 Apr 2024 22:55:58 GMT

When you think you are paying more for a quality stream by buying the hd services, you put fiber into the house and then some dipstick tech decides it will be a great idea to put a crazy identifying watermark over the top of the pristine image you would have got. If you compare the sky go stream to EVERY other streaming service you will see just how bad it really is.

I try my very hardest to avoid the sport and scifi programs on sky go as they are all such poor poor quality. I have asked for my money back but the people in the accounts and support desks make out like it must be my eyes, equipment or god. Maybe their chief exec worked for the post office.

Re: Sky Go windows 11 app red splotches on screen.

tellysportfan — Sun, 28 Apr 2024 07:34:31 GMT

I had considered it might be some form of watermark, if that is the case, that is appalling! We pay for quality, not for it to be crippled!

Re: Sky Go windows 11 app red splotches on screen.

tellysportfan — Sun, 28 Apr 2024 08:51:21 GMT

And to reply to my own post, I have just done a bit more exploring on this. It is indeed deliberate, as it actually only appears (for me at least) on the Sky Sports channels. This app already places a huge overhead on the processor, to deliberately compromise the output is not nice!

Re: Sky Go windows 11 app red splotches on screen.

PhilD6121 — Sun, 28 Apr 2024 08:57:19 GMT

Shisters ?

Re: Sky Go windows 11 app red splotches on screen.

ValdeFortis — Sun, 28 Apr 2024 09:55:04 GMT

Hi all, OP here.

Private message from the sky rep basically just blamed my monitor.

Advised me to try a different one.

I tried 2 others and it was the same.

I will be cancelling my sky sports when the contract is over and sailing the seas to get my football fix. Its better quality, and cheaper.

Re: Sky Go windows 11 app red splotches on screen.

tellysportfan — Sun, 28 Apr 2024 17:52:26 GMT

Did they give any indication on what constitutes a monitor should work? My guess is 15 inch matte laptop screen = good, a 50 inch TV/monitor = bad!

Re: Sky Go windows 11 app red splotches on screen.

markius — Sun, 28 Apr 2024 19:09:32 GMT

@ValdeFortis wrote:

Private message from the sky rep basically just blamed my monitor.

I've been able to demonstrate that not all channels are affected by the issue, so that should shut down the theory that it's a monitor problem.

If I get time tomorrow I'll give Sky CS a call, it's clear that they don't monitor these threads as much as they should.

Re: Sky Go windows 11 app red splotches on screen.

caesarome — Sun, 28 Apr 2024 19:12:45 GMT

A better use of your time @markius would be to email the apps team instead as call handlers are not going to be able to do anything:

apps@sky.uk

Re: Sky Go windows 11 app red splotches on screen.

Booby69 — Tue, 30 Apr 2024 21:11:00 GMT

The only workaround I've found is to watch sports through the Sky Sports app instead.

Re: Sky Go windows 11 app red splotches on screen.

KevNewMedia — Thu, 02 May 2024 09:48:12 GMT

Hi Everyone

Thank you for bringing this to our attention.

I've passed the information to our support teams and will update the thread, when we have more information.

Re: Sky Go windows 11 app red splotches on screen.

KevNewMedia — Thu, 02 May 2024 12:30:20 GMT

Afternoon Everyone

Our support teams are currently investigating the problem and have asked some questions, we'd be grateful if you could answer the questions below as it will help them to get to the root of the issue.

Are you observing the issue on Windows 11 only? If not, what version of operating system are you using?
Do you see the issue on a specific Sky Sports channel, or all Sky Sports channels? If it's a specific channel, could you please provide us with the channel name?
Do you observe the issue during the whole programme, or is it appearing intermittently?
What's the model of your device?
What version of the Sky Go app are you using?
Are you watching on an external monitor/TV? If so, how are you connecting your devices to the monitor, e.g. HMDI, display port etc.
Have you always experienced this problem, or is this new? Do you know when the problem started?

Thank you in advance for providing this information 😀

Re: Sky Go windows 11 app red splotches on screen.

PhilD6121 — Thu, 02 May 2024 13:30:35 GMT

Hi Kev

Thank you for responding. The list of questions seem to suggest that when told of this issue your support teams had no clue whatsoever what may be causing it, which I find extremely difficult to believe.

This is part of the media stream that comes to us, not part of any mis interpretation by the apps or a software issue (well at least not at the client end)

However here are a set of answers from me as a return of the courtesy you showed by responding.

Are you observing the issue on Windows 11 only? If not, what version of operating system are you using?11, although i know from web postings that others see this issue with other OS versions
Do you see the issue on a specific Sky Sports channel, or all Sky Sports channels? If it's a specific channel, could you please provide us with the channel name?I have seen this effect on Sports channels and general entertainment ones. PL HD, Sky Mix HD (although i may have seen it on Atlantic with the American ScFi shows on endless loop i am unsure which one, Mix, Max, Atlantic. I have not done testing on SD channels as the pain of using the GO app with the crap image is just too much to bear.
Do you observe the issue during the whole programme, or is it appearing intermittently?Unsure, sorry, i have not sat and watched for the effect for the two hours of a football game
What's the model of your device? grrrrrrrr MSI Gaming laptop i9 RX70 16 GB SSD, WiFi and Lan. Connection medium makes no diff
What version of the Sky Go app are you using?
23.6.2 - 23.5.1, is the second digit set the old version that was updated from ?
Are you watching on an external monitor/TV? If so, how are you connecting your devices to the monitor, e.g. HMDI, display port etc. Yes: HDMI - Modern cable
Have you always experienced this problem, or is this new? Do you know when the problem started? Sorry unable to eloborate

Re: Sky Go windows 11 app red splotches on screen.

markius — Thu, 02 May 2024 13:36:13 GMT

@KevNewMedia wrote:
Are you observing the issue on Windows 11 only? If not, what version of operating system are you using?
Do you see the issue on a specific Sky Sports channel, or all Sky Sports channels? If it's a specific channel, could you please provide us with the channel name?
Do you observe the issue during the whole programme, or is it appearing intermittently?
What's the model of your device?
What version of the Sky Go app are you using?
Are you watching on an external monitor/TV? If so, how are you connecting your devices to the monitor, e.g. HMDI, display port etc.
Have you always experienced this problem, or is this new? Do you know when the problem started?
Thank you in advance for providing this information 😀

Windows 11 23H2 build 22631.3447 here
I see the issue on Sky Sports F1 HD, Sky Atlantic HD, Sky Showcase HD. Not present on Dave HD, ITV1 or Gold HD)
Whole programme, even during adverts
HP ZBook Power G10
Sky Go version 23.6.2 - 23.5.1
The issue is present when I'm watching on my laptop screen, or an external monitor connected via Thunderbolt (monitor is the Thunderbolt dock)
I've experienced this problem for several months at least.

Re: Sky Go windows 11 app red splotches on screen.

Booby69 — Thu, 02 May 2024 14:25:31 GMT

This issue is not unique to Windows - I'm noticing a similar blotchy / camo overlay on an Android tablet (Galaxy Tab S2).

This is apparent 24/7 on all Sky Sports Channels (Both the 4##s and 8##s).

Of the first 20 or so channels on the TV Guide, the only time I was able to recreate the issue was on Sky Witness ("FBI Most Wanted") - all the others were clear. No concerns with any of the On Demand content.

I've been experiencing this issue for around the last six weeks while attempting to watch football. I'm using the current Play Store release (24.1.1), but the problem persists when rolling as far back as 23.6.0.

No such problems when accessing Sky Sports channels through the Sky Sports app - all clear.

Re: Sky Go windows 11 app red splotches on screen.

KevNewMedia — Thu, 02 May 2024 14:32:25 GMT

Thank you so much for the information @markius and @Booby69

I've fed the info back to the team investigating 👍