topic Re: TV Guide not working on my laptop in Sky Go

TV Guide not working on my laptop

ChrisO6 — Sat, 18 Oct 2025 14:26:07 GMT

TV guide not working on laptop - all ok on my Samsung phone. Can watch programmes on home page on laptop, e.g., Today's Top Picks. But when I click on TV Guide, says 'Unable to retrieve channel listings'.

Been through everything with Sky customer services relating to Sky Go app and Sky Q box - 90 mins phone call in two calls but unresolved. Sky now saying problem is with my laptop! No obvious things like VPN etc.

Anyone have any ideas?

Re: TV Guide not working on my laptop

caesarome — Sat, 18 Oct 2025 16:16:31 GMT

@ChrisO6

Without knowing what you have done it is difficult for us to suggest something that you haven't already tried ?

Re: TV Guide not working on my laptop

ChrisO6 — Sat, 18 Oct 2025 17:18:09 GMT

Uninstalled and reinstalled sky go, restarted laptop and WiFi, completely updated, reset and restarted sky q box remotely. Reviewed and amended log in process.

Re: TV Guide not working on my laptop

caesarome — Sat, 18 Oct 2025 18:29:47 GMT

It is working foe me so although you are not using a VPN could something else like the Windows Firewall be blocking it ?

Re: TV Guide not working on my laptop

ChrisO6 — Sat, 18 Oct 2025 19:22:13 GMT

Hi, I'll check but can't see why it would be blocked and, if it was, would the programmes on the home page or catchup not work either