topic Re: Sky Go stuck downloading update in Sky Go

Sky Go stuck downloading update

dayLondon — Fri, 14 Feb 2025 09:41:07 GMT

I have seen previous post re issues with mac, this is with a clean install of windows 11. Tried uninstalling re-installing Sky Go on admin and user accounts but always seems to install ok and then on first opening gets stuck on "Downloadng update" screen.

Re: Sky Go stuck downloading update

CHR15Y-BoY — Fri, 14 Feb 2025 11:35:57 GMT

WELL DONE Sky you've done it again and broke the app!!!!!!!!!!!!!!!!!!!

Stuck on download all well!!!!!!!

Re: Sky Go stuck downloading update

CHR15Y-BoY — Fri, 14 Feb 2025 11:47:40 GMT

Found a fix!!! ,turn off the wifi while its loading

Re: Sky Go stuck downloading update

dayLondon — Fri, 14 Feb 2025 13:27:16 GMT

I have read on other threads about turning wifi on and off. I have done this whilst app is trying to open and whilst closed. I have tried via wifi and ethernet. Nothing seems to fix it. When I turn the wifi off and reload the app I get....

CONNECTING YOUR APPLICATION We are having problems connecting the application. Please make sure that you are connected .. & a Try Again button but it is unresponsive and I have to shut the app down.

I have tried turning off firewall and various other things, last thing to try is cancelling my Direct Debit.

Re: Sky Go stuck downloading update

Annie+UK — Fri, 14 Feb 2025 13:31:57 GMT

@dayLondon wrote:

I have read on other threads about turning wifi on and off. I have done this whilst app is trying to open and whilst closed. I have tried via wifi and ethernet. Nothing seems to fix it. When I turn the wifi off and reload the app I get....

CONNECTING YOUR APPLICATION We are having problems connecting the application. Please make sure that you are connected .. & a Try Again button but it is unresponsive and I have to shut the app down.

I have tried turning off firewall and various other things, last thing to try is cancelling my Direct Debit.

If you want to cancel your subscription then you have to give Sky the correct amount of notice as per your contract.

Just cancelling your DD is not advised and can have adverse affects

stuck downloading update again

jlfbwn — Sat, 15 Feb 2025 08:12:27 GMT

I don't know about anyone else but I'm ready to depart company with sky over there constant inability to sort sky go which is my primary access to sky. GCSE level coders would have sorted this by now they obviosly don't care this is a constant recurring problem. I suggest anyone in the same position leave as well the content is available elsewhere and I don't blame anyone for trying to get the content for free illeagally if sky cannot provide what is promised with there service, Besides which the content has been on the slide for some time better off selecting your own content on the tube!

Re: stuck downloading update again

caesarome — Sat, 15 Feb 2025 09:02:46 GMT

@jlfbwn

I have moved your post to the topic already discussing this as a couple of other members have reported the same issue.

I take it you have uninstalled the app and then downloaded it again ?

Re: Sky Go stuck downloading update

dayLondon — Sat, 15 Feb 2025 11:01:20 GMT

I have done more than unistalled the app, I have reinstalled windows as well. I have tried installing the app on administrator and non administrator accounts. It seems Sky Go app is notorious for this issue.

Re: stuck downloading update again

jlfbwn — Sun, 16 Feb 2025 14:22:34 GMT

done all the usual deleting folders etc no joy

Re: Sky Go stuck downloading update

blackers01 — Thu, 20 Feb 2025 23:49:29 GMT

Ok. Solution is to turn off wifi and ethernet.

turn off before starting SkyGo

it stops saying update, then turn back on wifi/ethernet whilst SkyGo still loading.

i had to log back in but it works.

thanks for whomever said wifi originally! 👍👍

Re: Sky Go stuck downloading update

dayLondon — Fri, 21 Feb 2025 20:50:01 GMT

I'm very pleased that the turn the wifi on/off trick works for some, but just because it works for you does not make it a universal fix. It does NOT work for me.

Re: Sky Go stuck downloading update

dayLondon — Fri, 21 Feb 2025 21:29:08 GMT

I have a solution (for me)
Sky was falling to open on a desktop and laptop.
Desktop is a new build and new install of windows 11 and Sky Go. Connected via Ethernet and Wifi
Laptop is old with Sky Go already insatalled.
Neither would open
ISP is Three (Enough said - it's not great)
So I though may be an ISP issue.

Sky Go does open on phone when connected to Wifi (Maybe phone seen differently and ISP allows it)
Turned off phone Wifi and put data on, connected desktop to Phone via hotspot (TalkMobile- Vodafone network)
Retried openeing closing Sky with hotspot turned on/off as various others suggest and with patience it worked.
Sky opened on desktop and part of inital set told me some of the firewall settings needed adjusting and it made the changes for me.
Using the same hotspot method I also managed to get laptop working.

Turned off Phone hotspot and back on Main house Wifi and it opens still.
I tried for weeks using the wifi on/off method without success, it was changing to mobile hotspot which got me over the issue, matbe it will work for others.

Re: Sky Go stuck downloading update

Slcmpc — Mon, 28 Apr 2025 18:52:10 GMT

I turned of wifi, launched SkyGo, waited until download message disappeared, then enabled WiFi. Went to Home screen, tried to view a channel but got an error message. Closed app, turned off WiFi, repeated the process and this time the programme ran OK.

This may not work for everyone. Many have suggested similar solutions based on turning off/on WiFi so this may be worth trying.

Ridiculous work around!

Re: Sky Go stuck downloading update

Katenic — Sun, 15 Jun 2025 10:00:03 GMT

I have tried everything suggested in this community page and nothing works for me. My Sky Go was working perfectly until 3 days ago when it is stuck on on downloading update. The same thing for my husbands laptop. We are both on Windows 11. I have unistalled and reinstalled app, swiched off internet, swirched off firewall and nothing works. it is frustrating to say the least, Sky don't seem to want to know either.

Re: Sky Go stuck downloading update

makeskygowork — Fri, 20 Jun 2025 15:29:52 GMT

I have the same issue - have tried everything no success.

Re: Sky Go stuck downloading update

Slcmpc — Fri, 20 Jun 2025 16:45:56 GMT

Have you tried my last reply (post 13), about switching off WiFi etc. It shouldn't work but it has resolved the issue for several people.

Re: Sky Go stuck downloading update

eyemdee — Sun, 31 Aug 2025 16:43:25 GMT

After 2 months trying to resolve this stupid issue I have finally got Sky Go working on my PC. Thank you @dayLondon. My PC, iPad and iPhone are all connected to a 4G router in my caravan. Sky Go worked on the iPad but the PC never has never got any further than the Downloading Update screen since last June. I disconnected the PC from the router wi-fi and connected it to my iPhone Personal Hotspot. The iPhone was connected to the same router as the PC was! BINGO. Sky Go fired up to the usual Home screen after a brief "Checking for Updates" message. I disconnected from the hotspot, connected back direct to the router wi-fi and all is now well. It would appear that the solution to this problem is to try connecting to a different wi-fi device, even on the same network!

Re: Sky Go stuck downloading update

eyemdee — Wed, 03 Sep 2025 21:47:04 GMT

Update on previous post:-

Following a Windows 10 update the ridiculously unreliable Sky Go app failed again! First try it came up with a blank white screen which disappeared and closed the app after a few seconds. After 3 attempts I once again uninstalled the app and reinstalled it. Back to Downloading update again!!!

The good news is that the previous solution of disconnecting the wi-fi and connecting to a mobile hotspot on a phone has worked for the second time. It looks like this will be necessary every time Microsoft issues a securty update to Wndows?!

Re: Sky Go stuck downloading update

deadeyz — Fri, 05 Sep 2025 21:47:57 GMT

I'm in the same boat as you tried everything suggested in these threads but without success.

Cancelling DD might work wonders. That was funny, I had a good chuckle.

Re: Sky Go stuck downloading update

DaveA11 — Mon, 22 Sep 2025 16:23:56 GMT

I had this very problem, but nothing here helped.

I solved it myself, Sky Go does not like you using a VPN

Turn off your VPN , download completes in seconds