topic Re: Error Code: PFE 9009-IH on SKY Go (Correct SKY subscription required) in Sky Go

Error Code: PFE 9009-IH on SKY Go (Correct SKY subscription required)

Del21690 — Wed, 17 Sep 2025 09:59:12 GMT

Using SKY Go, every selection I try, with the exception of BBC 1 and 2, results in an Information Box saying I need the correct SKY subscription to watch and an error code: PFE 9009-IH. I have a full subscription and have used SKY Go successfully previously.

Re: Error Code: PFE 9009-IH on SKY Go (Correct SKY subscription required)

caesarome — Wed, 17 Sep 2025 12:31:19 GMT

@Del21690

If you have made no changes recently to your account like going from Sky Q to Glass or stream then try running Sky Go as an administrator.

Re: Error Code: PFE 9009-IH on SKY Go (Correct SKY subscription required)

Del21690 — Tue, 23 Sep 2025 01:50:36 GMT

Thanks for the reply, but I eventually removed and reinstalled the App which seems to have fixed the problem. I probably should have done that first thing!!

Cheers,

Del