topic Re: Sky Go is not functioning in Sky Go

Sky Go is not functioning

Tascon — Sun, 21 Sep 2025 15:00:04 GMT

After 21 years with Sky ( diamond member) I cannot get Sky Go to function. It just says " cannot connect with server". Everything else works perfectively.

what is going on. Your virtual assistant is a disgrace particularly as other companies use AI.

if you can't sort it out then advise me and I'll change to a different company

Re: Sky Go is not functioning

Tascon — Sun, 21 Sep 2025 15:02:39 GMT

God your sky community is worse than the virtual assistant!

Re: Sky Go is not functioning

caesarome — Sun, 21 Sep 2025 15:20:38 GMT

@Tascon

This is a community where Sky customers help each other, it is not a route where you can talk to Sky.

What device do you have the Sky Go app installed on ?

Are you using a VPN or if it is an Apple device do you have private relay activated ?

Re: Sky Go is not functioning

Tascon — Mon, 22 Sep 2025 16:51:54 GMT

I use an IPad with VPN

Re: Sky Go is not functioning

Annie+UK — Mon, 22 Sep 2025 16:55:38 GMT

@Tascon wrote:

I use an IPad with VPN

Sky don't support VPNs to bypass geofencing

Re: Sky Go is not functioning

caesarome — Mon, 22 Sep 2025 19:16:59 GMT

@Tascon

Try disabling the VPN and then see it the app works.