topic Cannot set PIN on PC for Sky Go. in Sky Go

Cannot set PIN on PC for Sky Go.

BexXXx — Wed, 10 Sep 2025 11:35:08 GMT

I have set a pin on my Sky 'puck' and this works fine but if I try to watch the same program on Sky Go on my PC it requires a Pin. When I enter the pin I use on the puck I get a message telling me to set one up on my PC but all links and advice on the Sky site seem to point back to setting a pin up on a puck or Sky Glass etc. and NOT on how to do it on the PC with Sky Go.

When in my Sky account (My Sky) I only seem to have the option to change the PC (device) name. Nothing appears regarding the Pin or parental security.

Re: Cannot set PIN on PC for Sky Go.

Annie+UK — Wed, 10 Sep 2025 11:44:18 GMT

See Q13 of my Sky Go FAQ

Re: Cannot set PIN on PC for Sky Go.

BexXXx — Wed, 10 Sep 2025 12:20:56 GMT

Many thanks, that sorted my problem for me. So grateful. However, it would have been nice to have found the answer easily on Sky's own help pages or to have got help from their IA assistant. They should be paying you and the others that problem shoot their system for free. I'd never have found that page without your help.

😉

Thanks again.

Re: Cannot set PIN on PC for Sky Go.

Annie+UK — Wed, 10 Sep 2025 12:23:49 GMT

@BexXXx wrote:

Many thanks, that sorted my problem for me. So grateful. However, it would have been nice to have found the answer easily on Sky's own help pages or to have got help from their IA assistant. They should be paying you and the others that problem shoot their system for free. I'd never have found that page without your help.

😉

Thanks again.

We do get some benefits from Sky 🙂

Re: Cannot set PIN on PC for Sky Go.

caesarome — Wed, 10 Sep 2025 12:34:04 GMT

@BexXXx

The Sky website isn't the easiest to navigate but this yesterday does get asked on here regularly, yesterday was the last time so the link to save to set it up or change it is this one:

https://www.sky.com/productsettings/tv/parental-controls

Re: Cannot set PIN on PC for Sky Go.

Tattie+man — Sun, 26 Oct 2025 06:52:08 GMT

Cannot set pin on sky go on my iPad

Re: Cannot set PIN on PC for Sky Go.

caesarome — Sun, 26 Oct 2025 09:38:18 GMT

@Tattie+man

My post above yours explains how to do this so what issue are you having doing this ?

Re: Cannot set PIN on PC for Sky Go.

Tattie+man — Mon, 27 Oct 2025 06:57:13 GMT

Many thanks sorted my problem

Re: Cannot set PIN on PC for Sky Go.

Tattie+man — Mon, 27 Oct 2025 06:58:25 GMT

Thanks for sorting my problem