topic Re: sky go app has spinning circle while im watching live tv in Sky Go

sky go app has spinning circle while im watching live tv

Icysam — Fri, 13 Sep 2024 13:39:24 GMT

I am watching live tv on the sky go app on my windows 11 laptop and while i watch live tv on the app the screen is darkened and a loading spinning circle in the centre of the screen ive tried unistalling all files and still happens.

can anyone help!

Re: sky go app has spinning circle while im watching live tv

westwalesdragon — Wed, 02 Oct 2024 13:41:54 GMT

Did you manage to resolve this? I get this exact same issue. Spoke with sky yesterday who told me they are 'working on a resolution' for the next update. Managed to get skygo to work by checking the 'hide x64 emulation capability (x86 apps only) box in the compatibility>change emulation settings menu. But the spinning wheel and dark screen over live TV persists. I've tried every work around I can find on here or can think of with no joy.

Re: sky go app has spinning circle while im watching live tv

John4499 — Thu, 28 Nov 2024 12:55:19 GMT

I am having the exact same issue plus bar at the base with options now stays all the time - on my previous laptop this would disappear if I put the cursor on the picture.

Re: sky go app has spinning circle while im watching live tv

Muldom — Thu, 20 Mar 2025 19:59:39 GMT

Same problem here. Any solution?

Re: sky go app has spinning circle while im watching live tv

John4499 — Fri, 21 Mar 2025 08:31:31 GMT

As of the 21st March 2025 I still get problem but:

- occasionally it will work ok for a whole session but I must stick with that say football match.

- if I come out it or attempt to switch channel it just loops or generally becomes unusable so a reboot is necessary (this suggests for what it's worth that memory has become corrupted)

- then on reboot and skgo restart it then does it's check for new updates which takes a pathetically long time surely one lookup to see it's latest release# and on we go but no takes it 2 or 3 minutes. Not good.

So, still awaiting a magical new all solving release. Just some normal release will fluke the solution I suspect .

Re: sky go app has spinning circle while im watching live tv

WheelZ — Sat, 05 Apr 2025 16:18:36 GMT

I am receiving the same problem, spinning circle and a greyed-out screen/overlay, you can't control the volume, and if you need to enter your pin number (parental controls) then the input screen is unresponsive. It seems as though there's a disconnect between the app and user input. The frustrating thing is that I use this app on other devices and it works fine, furthermore I'm reasonably PC-literate and have tried a multitude of 'fixes' supplied by the Internet none of which have worked. The machine I have the problem with is reasonably current Windows 11 Home using an AMD 3400G CPU&GPU on an MSI B450 motherboard. Like other people reporting this error, it's been happening for several months, and when new updates are released I expect my issue to be resolved, but no such luck! Come on Sky!

Re: sky go app has spinning circle while im watching live tv

Stratoman — Sun, 27 Jul 2025 22:11:34 GMT

Hi,

I have the same problem on my Asus vivobook OLED
It's because Sky Go does not use a Browser but DRM and ELECTRON for the UI.
These conflict with your graghics card.
I have a workaround to stop the grey overlay & buffering circle but not for the corrupt UI ( volume takes 15 secs )
System>Display>Graphics>Add an app.
Add Sky Go then change GPU prefernces to Power Saving.
Worked on my Intel(R) UHD Graphics.
After streaming the home menu freezes so have to exit for another channel.
Real pain but at least I can watch TV.

Re: sky go app has spinning circle while im watching live tv

Stratoman — Thu, 31 Jul 2025 16:37:58 GMT

Good news.
I noticed an option to update to Beta versio 25.4.1 which I accepted.
After installing my Sky GO works perfectly and is MUCH more resposive.
Happy bunny
Thanks Sky Go team.

Re: sky go app has spinning circle while im watching live tv

Muldom — Wed, 06 Aug 2025 07:47:00 GMT

Thanks for that. Did the same...found the option in Settings - updates within the App, to join the beta. Tried it out and it solves all the issues. No spinning circle, no issues when going full screen. All good.

Re: sky go app has spinning circle while im watching live tv

Jaketheshed — Sun, 07 Sep 2025 18:33:00 GMT

You legend. I had the same spinning circle issue but installing the beta looks to have eradicated it. Thanks so much!

Re: sky go app has spinning circle while im watching live tv

Jaketheshed — Sun, 07 Sep 2025 18:36:03 GMT

Just to add, the whole thing is so much better with the beta installed. Navigating is quicker, closing viewing to get back to the home screen actually works, it's a massive improvement all round. Hope they don't ruin it when it becomes the full update!