topic Error code 1413 and 1313 in Sky Go

Error code 1413 and 1313

C-Ireland — Thu, 04 Sep 2025 15:56:48 GMT

Just been on the phone with sky today, told me my account needed updating

now its updated SKY go has error codes displaying and telling me to ring Sky help line agan

Re: Error code 1413 and 1313

doodys — Thu, 04 Sep 2025 16:04:47 GMT

I have the same problem. Sky go was working fine on my laptop up until an update on 2nd Sept. Now I get and error message code 1413 and can't use Sky Go. I have tried uninstalling it and reinstalling it. Please Help

Re: Error code 1413 and 1313

caesarome — Thu, 04 Sep 2025 16:19:29 GMT

@doodys

You are goung to have to call Sky as I believe this happens if you have made a change to your TV package.

Re: Error code 1413 and 1313

doodys — Sun, 07 Sep 2025 11:19:16 GMT

Thanks for the help @caesarome

Re: Error code 1413 and 1313

doodys — Sun, 07 Sep 2025 11:20:55 GMT

Did you get sorted @caesarome . How did you get the probelm fixed?

Re: Error code 1413 and 1313

caesarome — Sun, 07 Sep 2025 11:26:25 GMT

@doodys

I think you meant to tag in @C-Ireland and not me asking this question.