topic Re: Sky Go won’t load on laptop in Sky Go

Sky Go won’t load on laptop

Robin70 — Fri, 23 Feb 2024 17:08:16 GMT

I am trying to get Sky Go on my laptop but it doesn't work. I get error code PFE 4002

Re: Sky Go won’t load on laptop

caesarome — Fri, 23 Feb 2024 17:25:05 GMT

Give this a try:

Right-click on the Sky Go app and click on Compatibility.
Go to change settings for all users at bottom of pop-up.
Check the boxes "Run as administrator" AND the box beneath that says "Register this Program for Restart".
Click Apply.
Relaunch Sky Go.

Re: Sky Go won’t load on laptop

Robin70 — Sat, 24 Feb 2024 09:56:55 GMT

Thanks but app wasn't loading so couldn't do as suggested. Resolved issue by deleting all references to Sky Go on laptop and then reinstalling.

Re: Sky Go won’t load on laptop

Kris2018 — Fri, 21 Jun 2024 19:17:42 GMT

ok for everyone who doesnt have very good knowledge with windows and errors with programs.

the first thing is to delete the program

and then delete the leftover files and folder C:\Users\pcname\AppData\Roaming and regedit

a program called ccleaner will do this when installed go too tools then registry then scan for issues and fix keep doing this maybe 2 or 3 times until theres no more issues then re download a new sky go app from sky website install and login worked for me and ccleaner is also safe i have used it for many years on and off

Re: Sky Go won’t load on laptop

Andy.C.Clark — Mon, 25 Aug 2025 19:26:24 GMT

I have the same problem (yet again) with a PFE4002 error. I followed the idea of completely uninstalling (using REVO) but to no avail. the programme loads, and I can select (say) the 401 Sky channel but all I get is a black screen with a rotating circle. I've also tried starting the programme as adminstrator. Does anyone have any more suggestions? I'm running Windows 11 24H2, build 26100.4946.