topic Re: Sky Go , not subscibed mesaage in Sky Go

Sky Go , not subscibed mesaage

BACARDIMAN1 — Fri, 22 Aug 2025 13:37:32 GMT

Ordered Internet and sky stream. Cancelled stream because we didn't get on. Now have sky q. It appears I have two sky ids, one for broadband which is linked to sky go. The other isn't so I can't watch anything on sky go. I have called sky twice and both times to be told it will be fixed in 24 hrs. Anyone else had the problem and how did u resolve it as the script readers at sky are incapable.of fixing it, chat told me I had to call and even after complaining its still not fixed.

Re: Sky Go , not subscibed mesaage

caesarome — Fri, 22 Aug 2025 15:12:35 GMT

@BACARDIMAN1

Tbe "it was been fixed in 24 hours" usually means they are not sure what to do,

Ignoring your broadband were you given a new account number for Sky Q ?

Re: Sky Go , not subscibed mesaage

BACARDIMAN1 — Sat, 23 Aug 2025 08:15:15 GMT

Yes I was given a new sky id

Re: Sky Go , not subscibed mesaage

caesarome — Sat, 23 Aug 2025 08:55:37 GMT

@BACARDIMAN1

Have you created a new Sky ID due to you having a new account number. You might then need to contact Skys ID team about seeing if it is possible to move the broadband account to this new account.