topic Unable to install Sky GO on windows laptop in Sky Go

Unable to install Sky GO on windows laptop

RobToone — Mon, 11 Aug 2025 18:24:46 GMT

evening all.

does anyone else have an issue when trying to download sky go to a windows (11) laptop?

i have more than enough required space to instal, however when it runs the installers i get to what seems to be the 2nd section and get an error.

as i have tried this multiple times i have even used control panel to uninstall to try agin, and again, and again.

the error received is as follows

"an error occured while trying to replace the existing file:

DeleteFile Failed : code 5.

Access is Denied.

Click to retry, ignore or abort."

i have even tried to launch via the website without installing the app but it then gives me a Java Script error. "no such file" which would make sense.

Re: Unable to install Sky GO on windows laptop

caesarome — Mon, 11 Aug 2025 19:10:40 GMT

@RobToone

Could this be your anti virus causing this issue as this member here had the same error last year and reported that this was what was causing it.

Re: Unable to install Sky GO on windows laptop

RobToone — Mon, 11 Aug 2025 19:24:06 GMT

turns out a partial failed download caused it previously. was advised to go into the hidden files, clean up and now problem resolved.

thank you

Re: Unable to install Sky GO on windows laptop

SF123 — Wed, 10 Dec 2025 00:49:12 GMT

Hi, what exactly do I do once I have changed hidden files to show? How do I find any skygo files which need to be deleted?

Thank you

Re: Unable to install Sky GO on windows laptop

SF123 — Wed, 10 Dec 2025 00:51:15 GMT

Hi,

I have found out how to show hidden files, but what do I need to do after this? Which files am I looking for to delete and where would they be?

Thank you