topic Re: Sky Go App for Windows 11 not working properly in Sky Go

Sky Go App for Windows 11 not working properly

GwenBayston — Tue, 31 Dec 2024 10:11:59 GMT

We have a new Lenovo IdeaPad Slim 3 computer, running Windows 11. When we try to use the Sky go app on the computer it does not work properly.

We can get the video playing but the the app will not let you go to full screen properly. The volume control stays on screen about halfway up, you cannot change volume, and cannot shut it down very effectively.

This is very frustrating, we have an old Lenovo computer, running Windows 10, the app works perfectly.

I have uninstalled, installed the App a number of times. I have also deleted all the downloaded files in Users/AppData/Roaming as well, a number of times, but the same issue continues.

Re: Sky Go App for Windows 11 not working properly

TBi — Tue, 31 Dec 2024 23:43:26 GMT

I have the same issue on windows 11. Worked ok'ish on windows 10.

Re: Sky Go App for Windows 11 not working properly

lettice — Wed, 01 Jan 2025 07:29:41 GMT

I tried Sky Go on my Lenovo IdeaPad Slim 3

Starts up ok, but after playing about a minute of any On demand it freezes.

Find when playing a live channel, cannot go back or change volume level.

It just again freezes.

Does this every time.

Re: Sky Go App for Windows 11 not working properly

Kent7oaks — Wed, 08 Jan 2025 22:54:57 GMT

I have the exact same issue! Clearly a Lenovo issue with the Slim 3. I'm going to try and call customer support tomorrow

Re: Sky Go App for Windows 11 not working properly

mmm57 — Fri, 10 Jan 2025 21:11:58 GMT

I have exactly the same issues as the original poster.

My PC is a Samsung Galaxy Book4 Edge running Windows 11 on ARM, I had assumed the issue was due to having an ARM processor but it would appear to be an issue with SkyGo and the latest version of Windows 11 which for me is Windows 11 Home 24H2.

I have tried various compatibility settings for ARM and it they appear to make little difference.

It would be good to know if Sky are looking at this issue, which appears to be affecting quite a few people.

Re: Sky Go App for Windows 11 not working properly

RFS123 — Sun, 12 Jan 2025 21:46:08 GMT

I've had this problem too and getting nowhere with Sky. I've raised a complaint, provided all the details, and then nothing..

If you install Windows 23H2 first, and then allow Windows Update to upgrade to 24H2, it works. But if you clean install 24H2 you get the problem. New PCs which come with 24H2 pre-installed all have the same problem.

Please everyone,. if you have this problem, raise a complaint.. If everyone who has this problem does, then perhaps Sky will do something. I don't understand why Sky cannot fix this problem as it's so easy to reproduce.

I've also seen that there's a new Skygo beta version -25.1.0. Tried that and the problem is not fixed there either.

Re: Sky Go App for Windows 11 not working properly

jmortongoff — Sat, 01 Feb 2025 11:13:26 GMT

I have the same problem on my Windows 11 Acer Laptop for most programs

But BBC channels go to Full Screen correctly, and on-screen controls are active.

Re: Sky Go App for Windows 11 not working properly

123steve — Sat, 22 Feb 2025 12:36:09 GMT

It's now February 2025 And I'm still having this issue.

It's a new Dell Laptop,Windows 11.

Have I missed something somehwere where there is a way to rectify the problem

Re: Sky Go App for Windows 11 not working properly

nick_banks — Sun, 23 Feb 2025 13:34:01 GMT

Sky Go for Windows 11 is broken for me as well, since the latest app update. Exactly the same symptoms as the original poster, i.e. on-screen controls are 'frozen' in place and cannot be interacted with, do not obey window resizing etc.

I'm not on a laptop, and a variety of different hardware has been reported so far in this thread - so I think we can safely say it's an app issue and not manufacturer -specific. (Mainly in response to the person that thought it might be a Lenovo thing.)

Windows 11 24H2. Worth noting that the app worked fine with 24H2 until the most recent app update.

Re: Sky Go App for Windows 11 not working properly

Bling35 — Sat, 15 Mar 2025 05:12:40 GMT

I have the same issue, it is not the Laptop that is the issue but Windows 11.

I built my system and have 65gb RAM, 24gb Graphics Card teamed up with and i9 Processor and have the same issues.

Re: Sky Go App for Windows 11 not working properly

TBi — Sun, 16 Mar 2025 08:02:33 GMT

The issue is the sky go app not being updated, not windows 11.

I still have this issue 3 months later.

Re: Sky Go App for Windows 11 not working properly

Terry+Gib — Sun, 23 Mar 2025 21:10:18 GMT

Same Blue screen with the large arrow of promise.....then nothing as it goes off !

Trying to view SkyGo from my laptop, windows 11 ....worked no problem for a year+ , then 2 days ago, I got error code 'blah blah bah'

Tried a few times, the same thing happened. So, uninstalled, reinstalled from Sky web page,,,,then the same thing...loading then the screen goes off.(4 times).

Really frustrated,

( I've read a few forum lnks, same problem, though no apparent answer).

Please help , anyone!

Paul G.

Re: Sky Go App for Windows 11 not working properly

MKG — Mon, 24 Mar 2025 06:47:32 GMT

We have the same issue on an Intel NUC rwith 11th gen Core i7 CPU running Windows 11. Works fine on an old Intel 7th Gen Core i7 based PC running Windows 10 so clearly not a hardware issue. What is Sky doing to fix this?

Re: Sky Go App for Windows 11 not working properly

Addie15 — Mon, 24 Mar 2025 08:15:37 GMT

Hi there, @Terry+Gib. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go App for Windows 11 not working properly

MKG — Fri, 28 Mar 2025 08:28:43 GMT

Tried Sky Go again last night. It installed an update however exactly the same issues are still being faced. When are Sky releasing a fix for this?

Re: Sky Go App for Windows 11 not working properly

Terry+Gib — Fri, 28 Mar 2025 11:46:45 GMT

I have contcated Sky.

They say reinstall, try the router, check the spelling, windows updates, etc etc.

That's not really acceptable support really.

SO frustrating for a service that is paid for.

Re: Sky Go App for Windows 11 not working properly

BenJoBanjo — Fri, 28 Mar 2025 14:18:46 GMT

Sky Go works fine for me on Windows 11.

I'm running it on a desktop PC with an AMD Ryzen 5 processor with 16Gb RAM.

The Sky Go app version is 25.2.1

I'm on the Sky Go Beta programme if that makes any difference.

Re: Sky Go App for Windows 11 not working properly

Terry+Gib — Sun, 30 Mar 2025 18:45:24 GMT

Thanks,

Can you send me the specific link and snapshot to that Beta version please.

Many thanks in advance.

This message was authored by BenJoBanjoThiCan you send me a link, +snapshot as to where I can get that Bet

Re: Sky Go App for Windows 11 not working properly

arthur64 — Thu, 03 Apr 2025 19:27:46 GMT

Just bought a new Asus windows 11 pc and found that Sky Go will not work (correctly) on my new pc. Old oc running win 10 all was fine. On new one it opens and starts to Home Screen with tv guide etc but when go to watch something it seems to get stuck in a

mini screen no volume control and banners won't disappear. Pretty rubbish really, have tried everything suggested many times but still the same. Watching the football via sky sports website and it's fine just Sky go no good on win 11 new machine. I've tried the Beta method but was the same problems. Anyone any other ideas that I haven't yet tried, my system doesn't have Cisco so it's not that. Please help.

Re: Sky Go App for Windows 11 not working properly

RFS123 — Mon, 07 Apr 2025 11:01:29 GMT

This problem has been going on for months and we're getting no response from Sky. I first reported this problem last October, and still not getting any answers. Suggest you call Sky and raise a complaint.