topic Re: SkyGo not working. PFE 4100. Error. Only plays Sky News in Sky Go https://helpforum.sky.com/t5/Sky-Go/SkyGo-not-working-PFE-4100-Error-Only-plays-Sky-News/m-p/5039083#M147088 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4436520">@Kirsten13</a>&nbsp;</P> <P>Try rebooting your PC and then trying again to use the app and if that hasn't worked the only other thing to try is to uninstall the app and the hidden folders by following these instructions:</P> <P>&nbsp;</P> <P>Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:</P> <P>Sky<BR />Sky Go</P> <P>And if it is present the Cisco folder is App\Data\LocalLow.<BR />Empty your recycle bin.</P> <P>Reboot your PC and then download and install the Sky Go app again.</P> Fri, 18 Jul 2025 18:23:17 GMT caesarome 2025-07-18T18:23:17Z SkyGo not working. PFE 4100. Error. Only plays Sky News https://helpforum.sky.com/t5/Sky-Go/SkyGo-not-working-PFE-4100-Error-Only-plays-Sky-News/m-p/5039064#M147087 <P>Can you please help me get SkyGo working on my laptop&nbsp;</P> Fri, 18 Jul 2025 17:44:18 GMT https://helpforum.sky.com/t5/Sky-Go/SkyGo-not-working-PFE-4100-Error-Only-plays-Sky-News/m-p/5039064#M147087 Kirsten13 2025-07-18T17:44:18Z Re: SkyGo not working. PFE 4100. Error. Only plays Sky News https://helpforum.sky.com/t5/Sky-Go/SkyGo-not-working-PFE-4100-Error-Only-plays-Sky-News/m-p/5039083#M147088 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4436520">@Kirsten13</a>&nbsp;</P> <P>Try rebooting your PC and then trying again to use the app and if that hasn't worked the only other thing to try is to uninstall the app and the hidden folders by following these instructions:</P> <P>&nbsp;</P> <P>Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:</P> <P>Sky<BR />Sky Go</P> <P>And if it is present the Cisco folder is App\Data\LocalLow.<BR />Empty your recycle bin.</P> <P>Reboot your PC and then download and install the Sky Go app again.</P> Fri, 18 Jul 2025 18:23:17 GMT https://helpforum.sky.com/t5/Sky-Go/SkyGo-not-working-PFE-4100-Error-Only-plays-Sky-News/m-p/5039083#M147088 caesarome 2025-07-18T18:23:17Z